Senior Field Service Manager

About the Role

As an integral member of our team, the Senior Field Service Manager will play a pivotal role shaping and executing growth strategies for the Field Services organization, optimizing operational performance across multiple territories and product lines. You will be responsible for driving the development of a compelling services portfolio, establishing service standards, and partnering closely with commercial teams to accelerate above-market growth. Leads field operations, enhances customer experience, improves service delivery, and strengthens financial performance through strong leadership, commercial acumen, and operational excellence. Currently, this is a hybrid opportunity located in Houston, TX, Greenwood, IN, or Richmond, VA.

Responsibilities

• Secure a strong QHSE culture within the Field Service organization.
• Manage and develop capabilities needed to support the overall Service strategy.
• Identify training needs and keep track of FSE competence improvement and personal development, updating skills matrices accordingly.
• Fully responsible for the Field Service cost center forecast and results, including investments, and monitor progress against financial targets.
• Support proactive service sales by lead generation in collaboration with Service sales.
• Ensure that jobs are executed according to customer relationships internally and externally.
• Lead the team, even remotely, giving direction and ensuring they perform in accordance with the service strategy with a strong customer-oriented mindset.
• Implement continuous efficiency improvements utilizing innovative processes and technologies.
• Lead change management to adapt to new market demands.
• Implement and follow up on relevant KPIs to measure and improve performance.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field (or equivalent experience).
• 8+ years of field service or technical operations experience.
• 3+ years of experience in Sales.
• 3+ years of leadership experience managing managers or large field teams.
• Demonstrated P&L responsibility.
• Strong knowledge of sales and field service management systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to travel up to 60% of the time.

Benefits

• Healthcare, dental, and vision plans.
• Robust wellness program.
• Generous 401(k).
• Paid holidays and paid time off benefits.

The base salary for this role is typically $130,000 - $160,000. We carefully consider a wide range of factors to determine your total compensation package, including market indicators, job specifics, background, skills, and experience.