Senior Field Service Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the role

As an integral member of our team, the Senior Field Service Manager will play a pivotal role shaping and executing growth strategies for the Field Services organization, optimizing operational performance across multiple territories and product lines. You will be responsible for driving the development of a compelling services portfolio, establishing service standards, and partnering closely with commercial teams to accelerate above-market growth. Leads field operations, enhances customer experience, improves service delivery, and strengthens financial performance through strong leadership, commercial acumen, and operational excellence. Currently, this is a hybrid opportunity located in Houston, TX, Greenwood, IN, or Richmond, VA.

Responsibilities

• Secure a strong QHSE culture within the Field Service organization.
• Manage and develop capabilities needed to support the overall Service strategy.
• Identify training needs and keep track of FSE competence improvement and personal development and skills matrix updates accordingly.
• Fully responsible for the Field Service cost center forecast and results including investments and monitor progress against financial targets.
• Support proactive service sales by lead generation in collaboration with Service sales.
• Ensure that jobs are executed according to customer relationships internally and externally.
• Lead the team even remotely giving direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset.
• Implement continuous efficiency improvements utilizing innovative processes and technologies.
• Lead change management to adapt to new market demands.
• Implement and follow up on relevant KPIs to measure and improve performance.

Requirements

• Bachelor’s degree in Business, Engineering, Operations or related field (or equivalent experience).
• 8+ years of field service or technical operations experience.
• 3+ years of experience in Sales.
• 3+ years of leadership experience managing managers or large field teams.
• Demonstrated P&L responsibility.
• Strong knowledge of sales and field service management systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to travel up to 60% of the time.

Benefits

• Healthcare, dental, and vision plans.
• A robust wellness program.
• Generous 401(k) matching.
• Paid holidays and paid time off.

Pay

The base salary for this role is typically $130,000 - $160,000.