Senior Field Service Engineer I

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours. Job Description The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager. Location: This is a remote role with frequent travel, based out of a home office preferably in Michigan. We are looking for someone living commutable (driving) distance from Detroit Metropolitan Airport (DTW). This role is not eligible for current Visa sponsorship or transfer. Responsibilities Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgradesFamiliarizing customer of product usage and careDevelop processes and documentation for standard service actionsRecognize trends and patterns in field failures and feedback to the development team to drive future designsWork with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in placeProvide support to engineering and manufacturing teams as neededAvailability for occasional off-hours calls and work Ability to travel Internationally Requirements 5+ years of relevant experienceBS in engineering field preferred but not requiredMust have hands-on approach Ability to read electrical schematic and mechanical drawingsExcellent verbal and written communication skillsStrong troubleshooting skills with mechanical/electrical systems Strong customer service experience requiredPersonal car required Passport required You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position in Michigan is $82,800 - $124,200 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $103,500, taking into account your experience, work location, certifications, and the unique skills you bring to the role. Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon. By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.