Senior Field Service Engineer Electronic Security - Southern VA

About the role

Diversified Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

Responsibilities

• Perform preventive maintenance, troubleshooting, and break/fix repairs across access control, video surveillance, and intrusion detection systems.
• Act as the primary technical escalation point, delivering advanced diagnostics, fault isolation, and root cause analysis.
• Maintain and optimize ESS system performance, identifying issues and implementing corrective actions.
• Lead small-scale service projects and system upgrades, coordinating schedules and technical resources.
• Develop and manage preventive maintenance schedules, ensuring system readiness and reliability.
• Diagnose, repair, test, and validate ESS components and systems, ensuring safe and accurate implementation.
• Collaborate with manufacturers, engineers, and project teams to resolve complex technical issues.
• Configure, monitor, and maintain IP-based security systems and networked devices.
• Maintain accurate service records, including ticket updates, reporting, and documentation from issue to resolution.
• Support end users with system access, troubleshooting, and operational guidance.
• Act as an onsite liaison, ensuring clear communication between clients, stakeholders, and Diversified teams.
• Contribute to continuous improvement initiatives to enhance system performance and service delivery.

Requirements

• Education & Certifications: High School Diploma or equivalent.
• US Citizenship.
• Manufacturer certifications from one or more leading ESS platforms, such as (Lenel, Genetec, S2, DMP, Bosch, Milestone, Software House, DCJS (VA and TX only), OSHA 30, Lift or Boom cert).

Qualifications

• 3+ years of experience installing and supporting enterprise-level security systems, including card access, CCTV, CATV, and intrusion detection in compliance with manufacturer standards and engineered drawings.
• Industry-recognized certifications in access control or video management systems (e.g., Lenel, Milestone, CCure 9000, DMP, Honeywell, etc.).
• Hands-on experience with enterprise-level networking and IP-based ESS architectures, including network configuration, IP addressing, routing, device connectivity, and troubleshooting of networked security devices.
• Experience using Bluebeam, System Surveyor, D-tools, or similar tools for documentation, markup, and project coordination.
• Strong competencies in AutoCAD and Visio, with the ability to read and interpret technical drawings.
• Basic wiring and cable termination skills relevant to ESS installations and servicing.
• Excellent client-facing communication skills.
• Ability to perform physically demanding work, including standing, kneeling, or crouching for extended periods; working in high or confined spaces; and operating in varied environmental conditions.
• Competence in safely using hand tools, power tools, ladders, and required safety equipment.
• Ability to lift and maneuver up to 50 lbs. and sustain frequent physical activity throughout the workday.
• Valid driver’s license with a clean driving record required.
• Must successfully pass a background screen and drug test following a conditional offer of employment.