Senior Field Service Engineer

Omega Medical Imaging | Headquartered in Sanford, FL Position Location: Remote - Atlanta, GA About Omega Medical Imaging At Omega Medical Imaging, we are innovators in the field of interventional imaging. As the only company in the world specializing in AI-driven fluoroscopy systems for Electrophysiology (EP) and Gastrointestinal (GI) cases, we’re transforming how clinicians perform life-saving procedures. Our patented FluoroShield™ technology reduces radiation exposure by up to 84%, enhancing patient safety and improving clinical outcomes. Joining Omega Medical Imaging means being part of a mission-driven team where your work has a measurable impact on healthcare delivery—and where your technical expertise directly supports our commitment to excellence, innovation, and service. Position Overview We are seeking a highly skilled and experienced Senior Field Service Engineer to travel and lead complex installations, perform expert-level diagnostics and repairs, and serve as a trusted technical advisor to our healthcare partners. This position is based in Atlanta, GA and requires significant time in the field supporting customer sites, with travel expectations subject to business needs. Initial training is expected to take place at Omega Medical Imaging headquarters in Sanford, FL. There will also be anticipated quarterly travel to headquarters for training on legacy and future products and participation in process improvement initiatives. Key Responsibilities Customer Support & Technical ServiceTravel consistently to customer sites to install, maintain, and repair Omega systems, including electronic, mechanical, and software componentsTroubleshoot complex service issues while mitigating unnecessary return visitsEnsure timely return of critical equipment for processingTechnical Expertise & Product MasteryMaster the fundamentals of X-ray technology and associated imaging equipmentStay current on enhancements, legacy products, and future product developments through continuous learning and trainingRead, interpret, and translate a wide variety of schematics with precisionProcess Improvement and Knowledge SharingPartner with Sales, Engineering, and Technical Support teams to drive product improvements and identify new opportunitiesProvide immediate feedback on customer quality issues to improve service and product reliabilityAssist in the development and refinement of service procedures and best practicesCustomer Relationships and CommunicationBuild and maintain strong relationships with clients by resolving technical issues and training them on system operationsServe as a trusted advisor to customers, ensuring service excellence and reliability in high-pressure environmentsProvide consistent communication with the Director of Field Service and service team membersOperational and Administrative DutiesComplete field service and expense reports in a timely and accurate mannerMaintain the calibration and organization of service toolsSupport departmental financial goals by maximizing scheduling efficiency and minimizing unnecessary costsRespond to after-hours customer requests in emergency situations as neededQualifications 3–5 years of field service experience required, particularly with X-ray or high-level electromechanical systemsDirect experience with imaging systems and installationsAssociate degree, military technical training, or equivalent relevant experience in electronics, medical devices, mechanical systems, or a related disciplineExpertise in wire crimping, soldering, voltage measurement, and troubleshooting fuses, relays, and potsStrong ability to read and translate complex schematicsProficiency in digital electronic circuitry, electromechanical devices, and test equipmentStrong communication skills and professional demeanorAbility to resolve technical problems effectively in high-pressure situationsStrong attention to detail and commitment to customer satisfactionValid driver’s license, reliable transportation, and a passport (or willingness to obtain)Flexibility to work days, nights, weekends, holidays, or on short notice to meet customer needsAbility to lift at least 50 lbs. and work in both temperature-controlled environments and construction areas Why Join Omega Medical Imaging? You won’t be just another engineer; you’ll be a key player in a groundbreaking mission to make interventional imaging safer and smarterSupportive, entrepreneurial work cultureExclusive, patented technologyOpportunities for technical growth and increased responsibility What We Offer Competitive compensation (based on experience)PTO package and paid holidays401(k) with Safe Harbor company matchTuition reimbursementMedical, dental, vision, disability, & life insuranceHSA with employer match contribution Ready to Make a Difference? Apply today and help us transform the future of medical imaging. Omega Medical Imaging, LLC is an Equal Opportunity Employer (EOE) and Drug-Free Workplace (DFW). Must be legally authorized to work in the United States; sponsorship is not available. Relocation assistance will not be provided for this position. Employment is at-will, and job responsibilities, travel requirements, and benefits may be modified at any time based on business needs and applicable law. 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