Senior Field Service Engineer

About the Role

We are seeking a Senior Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing the company’s R&D teams to direct technology development of new products.

Responsibilities

• Support Client and End Users service as defined under Client’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, add-ons, and upgrades
• Produce regular reports to customer and Client management
• Provide customer training and retraining
• Ensure an adequate level of know-how among customers’ users
• Manage Client’s parts inventory at the locations assigned to this position
• Assist in setting Client’s spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales-related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance, and behavior
• Maintain customers’ information with the utmost confidentiality
• Provide customer support during the working schedule as defined by the service contract
• Be prepared to support the customer beyond the defined working schedule as required

Requirements

• Bachelor’s degree in Electrical / Mechanical Engineering or equivalent experience
• Minimum 3 years of experience
• Ability to perform manual and physical labor in a cleanroom environment
• Must be able to bend, crawl, and work in and around systems within a semiconductor fab
• Strong mechanical and electrical aptitude with independent troubleshooting ability; high-vacuum experience strongly considered
• First-level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred, with cleanroom experience
• Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements

Location: Austin, TX
Duration: Full-time