Senior Field Service Engineer – Advanced Manufacturing Systems

About the role

pro-beam USA is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America.

Responsibilities

• Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
• Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
• Provide technical support and troubleshooting both remotely and on-site
• Serve as a key technical resource during customer escalations
• Deliver customer training and technical guidance
• Support root-cause analysis and implementation of corrective actions
• Work closely with engineering and project teams in Germany and the U.S.
• Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
• Support continuous improvement of field service and technical support processes

Requirements

• 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
• Strong troubleshooting skills involving complex industrial equipment
• Experience supporting electrical, mechanical, automation, or electromechanical systems
• Ability to work independently in customer-facing environments
• Strong communication and training capabilities
• Willingness to travel approximately 25–40%
• Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
• Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
• Experience working within multinational or German engineering organizations
• Experience mentoring or supporting junior technical personnel

Qualifications

• Hourly rate: $50–$55/hour + overtime
• 15 days PTO
• 401(k) with company match
• Blue Cross Blue Shield medical coverage including dental

Benefits

• Work with technology at the forefront of advanced manufacturing
• Become a technical expert in a highly specialized field
• Collaborate directly with world-class engineering teams in Germany
• Join a lean, highly skilled team where your contributions have visible impact
• Help support cutting-edge projects in aerospace, defense, energy, and advanced manufacturing