Senior Field Engineer

Position Responsibilities

• Lead and oversee training of site representatives on structured problem assessment, data gathering, and effective troubleshooting practices.
• Mentor site personnel to ensure a consistent problem-solving approach using internal methodology.
• Drive reduction of system stops/errors and support system optimization, reliability improvements, and operational efficiency at assigned sites.
• Partner with Internal SMEs and site personnel to ensure consistent program outcomes (training effectiveness, stop/error reduction, optimization targets).
• Provide initial focus on sensor calibration best practices, including identifying when recalibration or deeper review is needed for underperforming vehicles related to automation kit performance.
• Coach site teams on what to look for during issue assessment and how to build clear, data-supported problem statements.
• Perform self-directed work based on site performance and operational priorities; establish daily/weekly objectives and track progress.
• Provide ideas, examples, and guidance to address difficult or recurring problems.
• Make software and hardware adjustments as needed to improve performance and reduce recurrence of issues.
• Monitor and interpret system performance metrics; identify trends, anomalies, and improvement opportunities.
• Deliver training and serve as a technical interface for operational stakeholders.
• Collaborate with other engineers on projects and continuous improvement initiatives.
• Travel to additional sites as required based on program needs.

Supervisory Responsibilities

• No direct people-management responsibilities. However, training and mentoring of site resources is critical to the success of this role and the customer-dedicated SME program.

Communication Skills and Abilities

• Ability to communicate highly technical information to varied audiences and tailor messaging for less technical stakeholders.
• Ability to write reports, business correspondence, and work instructions/technical notes.
• Ability to present information effectively and respond to questions from managers, engineers, and site stakeholders.

Technical/Math Abilities

• Apply probability/statistics and fundamentals of geometry/trigonometry to practical situations.
• Comfort with fractions, percentages, ratios, and proportions.
• Familiarity with controls theory concepts (e.g., PID loops) and mathematical models of system control.

Reasoning/Problem Solving Abilities

• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret technical instructions in mathematical/diagram form and work across abstract and concrete variables.