Senior Field Engineer

About the role

We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics. Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA. We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime.

Responsibilities

• Manage Field Engineers distributed nationwide
• Act as the technical expert for the Field Engineering discipline
• Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
• Act as the bridge between field experience and engineering development
• Drive post-incident reviews to develop systemic improvements in our products and systems
• Scale the Field Engineering team as our fleet grows
• Travel to participate in installing, training, and commissioning activities in the field
• Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence

Requirements

• 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams
• Experience in warehouse automation or warehouse robotics
• Experience with productions systems that have uptime obligations
• Track record of operating within cross-functional team environments
• Willingness to travel (up to 30%) to customer sites nationally
• Background in robotics and/or mechatronics
• Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface
• (BONUS) Experience in Customer Success

Qualifications

• Technical degree or equivalent experience
• High agency, ownership, and accountability in work

Skills

• Technical expertise in hardware and software product technical support
• Leadership and management skills for distributed teams

Benefits

• Health, dental, and vision insurance
• 401k with 5% matching by Ambi
• Equity ownership
• Unlimited PTO
• Partial WFH
• Free parking on site at HQ
• Access to a full gym at HQ
• Free lunches 2x per week

Pay

Competitive compensation

Schedule

Flexible, with up to 30% travel