Senior Field Clinical Coordinator- Galafold and Pom/Op, West

About the role

The Senior Clinical Coordinator provides product education and logistical assistance to patients, caregivers, healthcare providers, and site of care staff. They work in a dedicated team environment to provide exceptional customer service on all levels.

Responsibilities

• Listen to patients, interpret their specific needs, and provide friendly, professional, and well-informed answers to their non-medical, product, and logistical questions.
• Educate patients, caregivers, and clinic staff on the safe and effective use of BioMarin marketed therapies using BioMarin approved educational materials.
• Maintain relationships with patients and families, and extend those relationships to physicians and their staff and cross-functional partners to support ongoing compliance with therapy.
• Work collaboratively within an account team, moving cases from referral to specialty pharmacy/wholesaler/clinic shipment to product start.
• Closely work with clinics and patients in assigned geography along with BioMarin RareConnections (RC) personnel to ensure timely initiation of BioMarin therapy and adherence-related activities for patients enrolled in BioMarin RareConnections.
• Secure written or electronic HIPAA consent for patients in the assigned geography.
• Conduct ongoing education on disease and product administration technique to support safe and appropriate use of therapy at the patient/caregiver and clinic/infusion site level.
• Provide patients with information on BioMarin approved product coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
• Investigate access challenges pre- and post-infusion and liaise with providers and patients as needed to resolve issues.
• Coordinate with SP’s Nursing teams on securing nursing support for ongoing home infusion therapy.
• Partner with Safety and PV and report adverse events and product complaints through medical information.
• Adhere to professional standards compliance guidance, policies, and procedures, federal, state, and local requirements.

Qualifications

• Excellent interpersonal communication skills.
• Strong presentation skills.
• Ability to provide dynamic and engaging presentations to small and large groups.
• An ideal team player who consistently demonstrates BioMarin Commercial values.
• Action-oriented, tenacious, and anticipates obstacles and leading solutions.
• High business acumen and focused on customized value to all levels of customer (internal and external).
• Adaptable, consistently picking up on the need to change personal, interpersonal, and leadership behavior quickly.
• Expert navigation of all systems and can align resources to action plans.
• Requires travel, minimum of 50% travel.
• Should reside in California near major airport.

Required

• Successful background check.
• Valid Driver’s license and driving record.