Senior Field Applications Specialist -- SARDC5877750

Job Summary

The Senior Field Applications Specialist is responsible for validating new hematology instrument installations to ensure they meet customer requirements. This fully remote role requires at least 80% travel and involves working directly with customers.

Key Responsibilities

• Conduct validation studies including instrument setup, calibration, precision studies, and method comparisons.
• Troubleshoot assay issues remotely and onsite for customers.
• Lead onsite training for customers on proper instrument operation.
• Address customer concerns regarding instrument operation and assay performance.
• Ensure compliance with published specifications and regulatory requirements.
• Collaborate cross-functionally with Tech Support, Field Service, Sales, and Customer Training teams.

Required Qualifications

• Associate’s degree with a minimum of 3+ years combined experience in laboratory/diagnostic instrumentation or related field.
• Advanced knowledge of diagnostics or healthcare industry with emphasis on laboratory regulatory environments.
• Ability to work remotely with domestic travel up to 80%.
• Valid driver’s license and good driving record.

Preferred Qualifications

• Experience in medical technology.
• Familiarity with standard laboratory practices including quality control, record keeping, and regulatory requirements (CAP, CLIA, COLA).