DirectJobHub
Jobs · Analyst · California

Senior Field Application Scientist, Protein XI

MESO SCALE DIAGNOSTICS, LLC. · San Francisco, CA · 4 wk ago
Analyst$101k/yrFull-time

Position Summary

The Senior Field Application Scientist, Protein XI (FAS) will play a critical role in supporting the launch and ongoing success of a new, cutting-edge proteomic technology platform. This individual will serve as a scientific expert for customers and internal teams, combining deep knowledge of immunoassays and next-generation sequencing (NGS).

Duties And Responsibilities

  • Serve as the primary technical expert for customers using the new proteomic platform, providing pre- and post-sales scientific support.

  • Congduct product demonstrations, technical presentations, and workflow consultations for prospective and existing customers.

  • Troubleshoot complex assay challenges, data interpretation questions, and workflow issues involving both immunoassays and NGS.

  • Guide customers on experimental design, sample preparation, assay selection, data analysis, and best practices.

  • Partner with bioinformatics/software teams on data delivery, interpretation, and user workflow; communicate limitations clearly and propose workarounds.

  • Manage and document customer interactions, opportunities, and case updates using CRM tools such as Salesforce.

  • Drive adoption by delivering customer training plans, certification, and best-practice rollouts; develop repeatable onboarding workflows.

  • Create success plans and QBR-ready updates (progress, outcomes, next steps) for strategic accounts.

  • Spent several months onsite at MSD gaining hands-on proficiency with the platform, working closely with R&D, Operations, and Product Development teams before commercialization.

  • Participate in method development, prototype evaluation, and early-access testing to deeply understand platform performance and limitations.

  • Provide field-centric feedback to internal teams to inform product improvements, documentation, and usability.

  • Early Access Program (EAP) Leadership: Serve as field lead for the EAP in partnership with Product Management: site selection, onboarding, study design support, timeline management, and executive-ready readouts.

  • Own customer cadence (weekly/biweekly check-ins), risk tracking, issue triage, and escalation to R&D/Operations.

  • Define success criteria and capture Voice-of-Customer (VOC) systematically (requirements, defects, desired features), translating into actionable inputs for Product Management.

  • Training and Mentorship: Mentor and train other Field Application Scientists, sharing best practices and supporting skill development across the team.

  • Deliver internal trainings, verify new hires, and help refine onboarding programs for the FAS organization.

  • Serve as an escalation resource for complex customer issues or high-visibility accounts.

  • Content Development & Customer Materials: Develop customer-facing materials such as quick reference guides, application notes, slide decks, workflow diagrams, and troubleshooting resources. Partner with Marketing to ensure scientific accuracy in customer-facing documentation, campaigns, and launch materials. Contribute to the creation and maintenance of internal knowledge bases.

  • Create/maintain controlled customer-facing and internal technical documentation consistent with company quality systems (as applicable).

  • Cross-Functional Collaboration: Collaborate with Sales to identify customer needs and support technical discussions during the sales cycle. Provide field insights to Product Management regarding customer requirements, competitive trends, and product opportunities. Represent the company at scientific conferences, workshops, and seminars.

Experience And Qualifications

  • Ph.D. in Molecular Biology, Immunology, Biochemistry, or related field required.

  • A minimum of 3 years of in a field application scientist or scientific support position required.

  • Hands-on experience with NGS workflows, including library prep, sequencing platforms, and basic data interpretation.

  • Knowledge, Skills And Abilities:

    • Demonstrated expertise with immunoassays (e.g., multiplexed platforms, ELISA, proximity extension/ligation assays).

    • Strong troubleshooting skills with complex workflows involving both wet-lab and software components.

    • Exceptional communication and presentation skills; comfortable interacting with customers at all levels.

    • Proficiency with CRM systems such as Salesforce for documenting customer interactions and supporting sales processes.

    • Demonstrated leadership and mentoring skills.

    • Familiarity with cloud-based analysis tools and data visualization platforms.

    • Comfortable reviewing NGS-derived QC metrics, basic pipeline outputs, and communicating results to bench + computational stakeholders.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the laboratory. Requires use of personal protective equipment (PPE) when accessing laboratory areas.

Work Environment

This position may require up to 50% travel within the designated territory to customer sites and events up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).

Similar jobs