Senior Field Application Engineer

Day-to-Day Activities

• Oversee customer account management, handling technical aspects, and ensuring seamless project execution from start to finish.
• Lead system integrations, validations, and field tests, independently managing system configurations and readiness.
• Own the creation of detailed SOWs, updating Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents.
• Manage external-facing project documentation, including network architecture and equipment configuration, ensuring smooth integration and operational success.
• Serve as the primary escalation point for complex field support issues, optimizing integrations and resolving challenges.
• Conduct in-depth operational troubleshooting and repairs, performing root cause analysis and coordinating with experts for solutions.
• Analyze encrypted log data to identify patterns and inform problem-solving decisions.
• Perform root cause analysis for complex issues, collaborating with engineering to implement permanent fixes or workarounds.
• Act as the product expert for Boston Dynamics' full product stack, supporting customers and team members with advanced technical insights.
• Oversee hardware and software validation, ensuring pre-shipment systems are optimized for integration.
• Develop technical tools and solutions using APIs/SDKs to streamline customer integrations and address specific challenges.
• Provide advanced technical support and training for customer and partner development teams using BD’s API/SDK.
• Oversee the delivery of advanced training for customers and partners, focusing on complex integrations and advanced features.
• Participate in go-to-market activities for new products and technologies, collaborating with product, engineering, and sales teams.

Desired Skills

• Bachelor’s or Master’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field.
• A minimum of 2 years of related experience or an advanced degree without experience, or equivalent work experience, is typically required.
• Proven track record in senior-level Field Applications Engineering, Solution Architecture, or System Design roles, with experience leading complex integrations.
• Extensive experience directly collaborating with customers on delivering advanced technical solutions and managing long-term relationships.
• Expertise in planning, managing, and executing multi-site or complex integrations of Boston Dynamics products, including both hardware and software systems.
• Ability to lead discussions and convey highly technical concepts to diverse audiences, including executive stakeholders, technical teams, and non-technical teams.

Nice to Have

• Proficiency with AutoCAD or comparable software applications.
• Advanced knowledge of networking protocols, devices, and network security (routers, switches, firewalls, VLANs, VPNs).
• Proficiency in Linux operating systems (Ubuntu) and scripting for system management and automation.
• Proficiency in Python, C++, Typescript, Kotlin, or other modern programming languages, with a strong focus on software development for robotics or automation.
• Travel Ability and willingness to travel domestically and internationally up to 50% of the time.
• Ability to utilize personal credit cards for travel expenses, with subsequent reimbursement.

Pay Range

The pay range for this position is between $88,603.82 to $121,830.26 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off
• Annual Bonus Structure