Senior Experience Architect
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information. Must not invent or summarize away detail. Must not repeat job title as heading. Must not put Job ID etc.
We need to extract content.
Let's parse the posting:
- Intro about applying max 3 roles etc: that's boilerplate? It's a note to candidate; maybe we should remove as it's application instruction? It says "To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts." That's application instruction; we should remove.
- Job Category Customer Success: maybe minor metadata; we can fold into short p or drop. Probably drop.
- Job Details About Salesforce ... (the paragraph about Salesforce). That's about company; could be part of About the role? Might be considered company overview. We can include in About the role section.
- Department Overview ... (Salesforce Professional Services). That's also about role context. Could be part of About the role.
- Overview Of The Role ... (Senior Experience Architects serve as design team captains...). That's about role.
- Responsibilities: list bullet points (starting with "Lead and manage design teams...").
- Minimum Requirements: list of requirements (starting with "10+ years of experience...").
- Preferred Qualifications: list (starting with "Experience across various industries...").
- Unleash Your Potential ... (benefits and resources). That's benefits.
- Accommodations ... (accommodation request). That's maybe not needed? It's not boilerplate? It's about accommodations; could be considered part of benefits? But it's a procedural thing. Might be considered boilerplate? It's not EEO but it's about accommodations. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Accommodations request is not exactly EEO but could be considered legal. Safer to remove? It's substantive info about accommodation process; but maybe we keep? The instruction says remove legal/EEO etc. Accommodations request is a legal thing. I'd remove it.
- Please note that Salesforce uses artificial intelligence (AI) tools ... that's also legal/boilerplate; remove.
- Posting Statement ... EEO boilerplate; remove.
- Benefits paragraph: we have benefits.
- Salary range: pay.
Thus sections: About the role (combining About Salesforce, Department Overview, Overview Of The Role). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Benefits (list). Pay (salary range). No schedule.
We must not repeat job title as heading. No mention of job title in headings.
Now produce HTML.
We need to ensure we preserve all substantive info. Let's extract text.
About Salesforce paragraph:
"Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/16/2026."
We should keep the date? It's substantive. Keep.
Department Overview:
"Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform."
Overview Of The Role:
"Our Senior Experience Architects serve as design team captains, creative project directors, strategic advisors, and problem solvers. They ensure teams are aligned and serve as a guide toward impactful design outcomes in engagements. They provide leadership throughout all stages of an engagement, establish and maintain the highest quality of execution across all design work, provide a strong point of view, build strong partnerships, and foster collaboration with the customer. Senior Experience Architects work to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences. These experiences are primarily driven by a focus on research, interaction design, and technical feasibility. They excel at working cross-functionally, effectively partnering with other competencies to demonstrate a valuable vision. We believe the best Senior Experience Architects are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Are you passionate about Customer Success and want to work at the forefront of Digital Innovation at one of the fastest-growing CRM companies? This is the job for you!"
We can combine these into About the role section.
Responsibilities list:
- Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
- Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
- Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators
- Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
- Apply design-thinking and human-centered design methodologies to deliver transformational experiences
- Create compelling stories and communicate design concepts that articulate business value to diverse audiences
- Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
- Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
- Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions
- Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed
Minimum Requirements list:
- 10+ years of experience in experience design, user research, interaction design, or related fields
- 3+ years of experience leading design teams and managing complex design initiatives throughout project lifecycles
- Salesforce or other CRM product knowledge and solution design experience
- Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
- Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work
- Experience serving in dual roles such as Human Centered Change (HCC), training delivery, business strategy, or pre-sales/go-to-market support
- Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping
- Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
- Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
- Proven ability to frame problems strategically, facilitate stakeholder alignment, and manage client relationships
- Experience with Agile methodologies and working within Agile delivery frameworks
- Comfortable presenting to and building relationships with executive-level stakeholders
- Excellent communication skills; adept at navigating difficult conversations and providing constructive feedback
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers
Preferred Qualifications list:
- Experience across various industries (Automotive, Manufacturing, Retail, Consumer Goods, and Energy).
- Prosci Certification
- Salesforce Admin Certification
- Salesforce Strategy Designer Certification
- Salesforce Agentforce Specialist Certification
Benefits list (from "Unleash Your Potential" paragraph and benefits paragraph):
"When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love."
Then benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com."
We should keep the link? It's substantive. Keep as part of benefits.
Pay: "At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable."
We should keep that.
Now produce HTML.
We need to wrap each section in
heading then content.
For About the role: we can put multiple paragraphs (
) containing the combined text.
We must not repeat job title as heading. Not needed.
We must not include any filler like "commensurate with experience". Not present.
We must not include schedule.
Now produce final HTML.
Let's craft.
We'll output:
About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/16/2026.
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans
for prose. We must preserve all substantive information. Must not invent or summarize away detail. Must not repeat job title as heading. Must not put Job ID etc. We need to extract content. Let's parse the posting: - Intro about applying max 3 roles etc: that's boilerplate? It's a note to candidate; maybe we should remove as it's application instruction? It says "To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts." That's application instruction; we should remove. - Job Category Customer Success: maybe minor metadata; we can fold into short p or drop. Probably drop. - Job Details About Salesforce ... (the paragraph about Salesforce). That's about company; could be part of About the role? Might be considered company overview. We can include in About the role section. - Department Overview ... (Salesforce Professional Services). That's also about role context. Could be part of About the role. - Overview Of The Role ... (Senior Experience Architects serve as design team captains...). That's about role. - Responsibilities: list bullet points (starting with "Lead and manage design teams..."). - Minimum Requirements: list of requirements (starting with "10+ years of experience..."). - Preferred Qualifications: list (starting with "Experience across various industries..."). - Unleash Your Potential ... (benefits and resources). That's benefits. - Accommodations ... (accommodation request). That's maybe not needed? It's not boilerplate? It's about accommodations; could be considered part of benefits? But it's a procedural thing. Might be considered boilerplate? It's not EEO but it's about accommodations. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Accommodations request is not exactly EEO but could be considered legal. Safer to remove? It's substantive info about accommodation process; but maybe we keep? The instruction says remove legal/EEO etc. Accommodations request is a legal thing. I'd remove it. - Please note that Salesforce uses artificial intelligence (AI) tools ... that's also legal/boilerplate; remove. - Posting Statement ... EEO boilerplate; remove. - Benefits paragraph: we have benefits. - Salary range: pay. Thus sections: About the role (combining About Salesforce, Department Overview, Overview Of The Role). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Benefits (list). Pay (salary range). No schedule. We must not repeat job title as heading. No mention of job title in headings. Now produce HTML. We need to ensure we preserve all substantive info. Let's extract text. About Salesforce paragraph: "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/16/2026." We should keep the date? It's substantive. Keep. Department Overview: "Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform." Overview Of The Role: "Our Senior Experience Architects serve as design team captains, creative project directors, strategic advisors, and problem solvers. They ensure teams are aligned and serve as a guide toward impactful design outcomes in engagements. They provide leadership throughout all stages of an engagement, establish and maintain the highest quality of execution across all design work, provide a strong point of view, build strong partnerships, and foster collaboration with the customer. Senior Experience Architects work to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences. These experiences are primarily driven by a focus on research, interaction design, and technical feasibility. They excel at working cross-functionally, effectively partnering with other competencies to demonstrate a valuable vision. We believe the best Senior Experience Architects are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Are you passionate about Customer Success and want to work at the forefront of Digital Innovation at one of the fastest-growing CRM companies? This is the job for you!" We can combine these into About the role section. Responsibilities list: - Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles - Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives - Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators - Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions - Apply design-thinking and human-centered design methodologies to deliver transformational experiences - Create compelling stories and communicate design concepts that articulate business value to diverse audiences - Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes - Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions - Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions - Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed Minimum Requirements list: - 10+ years of experience in experience design, user research, interaction design, or related fields - 3+ years of experience leading design teams and managing complex design initiatives throughout project lifecycles - Salesforce or other CRM product knowledge and solution design experience - Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies - Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work - Experience serving in dual roles such as Human Centered Change (HCC), training delivery, business strategy, or pre-sales/go-to-market support - Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping - Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs - Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data - Proven ability to frame problems strategically, facilitate stakeholder alignment, and manage client relationships - Experience with Agile methodologies and working within Agile delivery frameworks - Comfortable presenting to and building relationships with executive-level stakeholders - Excellent communication skills; adept at navigating difficult conversations and providing constructive feedback - Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) - A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers Preferred Qualifications list: - Experience across various industries (Automotive, Manufacturing, Retail, Consumer Goods, and Energy). - Prosci Certification - Salesforce Admin Certification - Salesforce Strategy Designer Certification - Salesforce Agentforce Specialist Certification Benefits list (from "Unleash Your Potential" paragraph and benefits paragraph): "When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love." Then benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com." We should keep the link? It's substantive. Keep as part of benefits. Pay: "At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable." We should keep that. Now produce HTML. We need to wrap each section in
heading then content. For About the role: we can put multiple paragraphs (
) containing the combined text. We must not repeat job title as heading. Not needed. We must not include any filler like "commensurate with experience". Not present. We must not include schedule. Now produce final HTML. Let's craft. We'll output:
About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/16/2026.
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans