Senior Experience Architect

Application deadline: 10/16/2026

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our Senior Experience Architects serve as design team captains, creative project directors, strategic advisors, and problem solvers. They ensure teams are aligned and serve as a guide toward impactful design outcomes in engagements. They provide leadership throughout all stages of an engagement, establish and maintain the highest quality of execution across all design work, provide a strong point of view, build strong partnerships, and foster collaboration with the customer. Senior Experience Architects work to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences. These experiences are primarily driven by a focus on research, interaction design, and technical feasibility. They excel at working cross-functionally, effectively partnering with other competencies to demonstrate a valuable vision. We believe the best Senior Experience Architects are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Are you passionate about Customer Success and want to work at the forefront of Digital Innovation at one of the fastest-growing CRM companies? This is the job for you!

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences