Senior Events Manager

About the role

The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you'll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. Located in the vibrant heart of downtown Minneapolis' entertainment district, the hotel offers an upscale experience with a blend of modern amenities and exceptional service.

Responsibilities

• Updates and manages Delphi with event information and customer communication
• Details, organizes, and distributes BEOs, resumes and other essential communications necessary in event management
• Communicates with clients to ensure details for events are accurate and complete on a timely basis
• Exercises decision-making skills to ensure customer satisfaction and hotel profitability
• Assists in the supervision & training of staff, strategic planning, and other departmental activities
• Acts as liaison between Sales Manager(s) and clients in Sales Managers' absence
• Ensures guest satisfaction by timely follow up correspondence
• Promptly answers telephone calls following Hilton and Marcus standards using clear and positive English communication; communicates information accurately to disseminate information and facts to relevant accounts and concerned departments
• Organizes, files, distributes, faxes, and performs other essential functions necessary in the daily department operation
• Listens and extends assistance to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts; plans and implements detailed steps using experienced judgement and discretion
• Completes Banquet Event Orders in a timely manner containing all needed information to successfully execute the event, including for all in-house meetings
• Assists in budgeting and forecasting all Catering & Banquet business
• Communicates all special needs and changes to the staff responsible for ensuring completion of requirements

Requirements

• High school diploma or equivalent required; four-year college degree preferred; any combination of education and training within hotel sales and/or event planning may also be considered
• Excellent communication skills, both written and oral
• Good listening skills and ability to extend assistance to resolve problems
• Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks
• Flexibility to work varying schedules to reflect the business needs of the hotel and oversight of events
• Ability to effectively handle guest and employee concerns in a friendly and positive manner, including listening to the nature of concern, demonstrating empathy, and providing positive and proactive solutions
• Excellent interpersonal, listening and communication skills including the ability to read, write, speak, and understand the English language
• Ability to sit, stand and move throughout to perform essential job functions
• Thorough knowledge of Microsoft Word and Excel
• High degree of accuracy and detail orientation
• Knowledge of food, beverage, Audio Visual, Room Sets and Menu Planning is required
• Promptly respond to requests for information on hotel facilities and menus
• Conduct tours of the hotel to include ballrooms, meeting space, guest rooms, food and beverage outlets and public space and meet with clients as needed
• Hearing and visual ability to observe and detect signs of emergency situations
• Ability to access and accurately input information using a moderately complex computer

Preferred Qualifications

• Knowledge of Hilton systems including Delphi is preferred

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• "Two for one" movie theatre coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access

Pay

$70,000-$75,000