Senior Events Manager

About the role

Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services.

Education and Experience

• High school diploma or GED; 6 years experience in event management, food and beverage, sales and marketing, or related professional area.
• OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in event management or related professional area.

Responsibilities

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution.
• Plan and develop programs, agendas, and services according to client requirements.
• Communicate all group specifications and history to the appropriate operational departments.
• Ensure that all specifications are implemented and executed to established guidelines.
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.
• Accurately forecast group revenues according to established guidelines.
• Promote the proper use of function space, exhibit hall and overall event space.
• Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
• Assist with the training and development initiatives for the Convention Services staff.
• Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.
• Oversee contracted group room blocks to include cutoffs, attrition, etc.
• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
• Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.
• Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.
• Communicate all details of catering events to operating departments and customers.
• Manage the quality process in areas of customer service and employee satisfaction.

Human Resources Activities

• Provide constructive coaching and counseling to employees.
• Direct the development, training, and mentoring of employees.
• Demonstrate knowledge of how and when to impose deadlines and delegate tasks.
• Motivate and provide a work environment in which employees are productive.
• Listen and respond to employee needs.
• Manage group or interpersonal conflict situations effectively.
• Develop and manage hourly employees.

Pay

Pay Range: $84,000–$109,000 annually. Bonus eligible.