Senior Event Services Technician - Audio Visual, Event Technology

Job Summary

The Senior Event Services Technician assists with floor operations, operates intermediate technology solutions, and provides exceptional customer service.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment
• Provide continued communication with client to ensure success of all events
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Maintain all inventory in good working order and rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management
• Ensure inventory is secure from theft and/or damage
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking
• Comply with all Company policies and procedures
• Perform other duties as assigned

Education & Experience

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry

Skills & Knowledge

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Company Information

• Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace.
• Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
• Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
• Pinnacle Live actively works to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
• Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
• Pinnacle Live strives to create an environment where we actively embrace all forms of diversity.