Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the role

The Senior Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment
• Provide continued communication with client to ensure success of all events
• Follow through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and be constantly aware of property inventory and location of equipment
• Ensure inventory is secure from theft and/or damage
• Ensure all inventory is in good working order and rental condition
• Immediately report any lost, stolen, or damaged equipment to management
• Ensure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking
• Comply with all Company policies and procedures
• Other duties as assigned

Requirements

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Skills

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear, and communicate
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays, and sick/personal days
• 401k with a contribution match
• Insurances: health, vision, dental, and more