Senior Event Services Technician - Audio Visual, Event Technology

About the Role

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences. Pinnacle Live, a premium in-house AV and event production company, is seeking a Senior Event Services Technician to assist with floor operations, setup, strike, and operation of intermediate to advanced technology solutions in a hospitality environment. The focus is on delivering exceptional customer service to our guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot issues
• Act as a leader and mentor to other technicians and team members
• Greet guests/clients before events and provide clear instructions on equipment operation
• Maintain communication with clients to ensure event success
• Follow through on all client requests and look for opportunities to enhance events
• Maintain accurate client event information within Company business systems
• Review daily invoices with clients and obtain signatures
• Comply with Company security, safety, and inventory management measures
• Ensure all inventory is in good working order and rental condition
• Report lost, stolen, or damaged equipment immediately
• Keep Company-occupied areas clean, organized, and up to standards
• Enhance technical skills in audio, video/data, staging, computer operation, and networking
• Comply with all Company policies and procedures

Qualifications

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in audio visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Skills

• Demonstrated advanced technical operational ability
• Good working knowledge of computer hardware and software
• Planning and prioritization skills
• Strong interpersonal, verbal, and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service
• Professional appearance

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear, and communicate
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays, and sick/personal days
• 401k with a contribution match
• Insurances: health, vision, dental, and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.