Senior Event Operations Manager

Responsibilities

• Own operational execution across the event portfolio - major conferences, developer roadshows, digital events, and community activations - managing timelines, project plans, and execution milestones across multiple concurrent events, and keeping them on schedule, on budget, and aligned to internal goals.
• Maintain a master event calendar that coordinates timing, resourcing, and dependencies across programs.
• Manage event registration, attendee experience, and lead capture and badging across the portfolio.
• Build scalable event operations: repeatable planning templates, run-of-show frameworks, and operational playbooks, continuously simplifying and improving execution over time.
• Own the event technology stack (registration, mobile apps, lead retrieval) and ensure data flows cleanly into marketing and sales systems.
• Manage vendors and logistics: agencies, venues, production vendors, and internal teams, including contract execution, budget tracking, shipping, production schedules, and onsite readiness.
• Own end-to-end event budgets, including purchase orders, invoicing, and post-event reconciliation.
• Partner cross-functionally with Marketing, Product Marketing, Developer Relations, Field Marketing, and Sales, translating program goals into clear operational plans.
• Operationalize developer-focused programs - roadshows, community activations, and flagship conference experiences - and build frameworks that let them expand to additional markets over time.
• Track event KPIs and pipeline/ROI, run post-event debriefs, and lead reconciliation and timely handoff to sales.
• Provide operational and logistics support to Field Marketing across regional events, roadshows, and third-party/sponsored events, including sponsorship deliverables, booth and presence logistics, and lead retrieval.

Qualifications

• 5+ years in event management, event operations, or experiential program management.
• Strong project management skills, with a track record coordinating complex programs across multiple stakeholders and concurrent events without losing attention to detail.
• Must have the ability to travel 35% of the time across North America, with potential for international travel.
• Hands-on vendor, agency, and production-partner management, including contracts, budgets, and performance.
• Comfortable using AI to scale repeatable processes without sacrificing quality.
• Familiarity with event and marketing tech (registration platforms, lead retrieval, mobile apps) and how event data flows into Salesforce and Marketo and lead management workflows.
• Experience building operational frameworks or playbooks that let event programs scale.
• Developer, technical, or enterprise event experience is highly preferred; background in SaaS, developer platforms, cloud, or technology companies is an advantage.
• Comfort working in fast-moving environments where priorities can evolve.