Senior Escrow Assistant

About the role

We are seeking an experienced Senior Escrow Assistant to support our residential escrow team in the Everett branch. This role is ideal for someone with strong escrow knowledge, excellent customer service skills, and the ability to manage a high volume of administrative and transaction-related responsibilities with accuracy and professionalism.

Responsibilities

• Provide advanced administrative and escrow support for residential transactions.
• Prepare and review escrow documents, including settlement statements, closing statements, wraps, assignments, and mobile home transactions.
• Maintain and update escrow files, records, reports, and workflow tracking tools.
• Monitor transaction progress and follow up to help ensure timely closings.
• Respond to inquiries, gather information, research issues, and communicate updates to customers, agents, lenders, title teams, and other parties.
• Support Escrow Officers with customer service, business development, and branch operations as needed.
• Apply escrow policies, procedures, and company practices to complete work accurately and independently.
• Assist with complex residential transactions and provide guidance to less experienced team members when needed.

Requirements

• Strong knowledge of residential escrow transactions and closing processes.
• Experience with complex residential files.
• Excellent customer service, communication, and problem-solving skills.
• Strong organization, time management, attention to detail, and accuracy.
• Able to manage multiple priorities in a fast-paced office environment.
• Able to analyze, interpret, and process transaction data.
• Proficiency with Microsoft Office and escrow-related operating systems.
• Professional, confidential, and service-oriented approach.

Skills

• Strong knowledge of residential escrow transactions and closing processes.
• Experience with complex residential files.
• Excellent customer service, communication, and problem-solving skills.
• Strong organization, time management, attention to detail, and accuracy.
• Able to manage multiple priorities in a fast-paced office environment.
• Able to analyze, interpret, and process transaction data.
• Proficiency with Microsoft Office and escrow-related operating systems.
• Professional, confidential, and service-oriented approach.

Qualifications

• High school diploma or equivalent required.
• Minimum of 4 years of directly related escrow experience required.
• Residential escrow experience strongly preferred.

Benefits

This position is eligible for bonus pay and/or incentives for production or other goals. By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.