Senior ERP Solutions Consultant
Hybrid (New York City, New York, United States) • Full Time
About the role
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health... Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.
Responsibilities
- As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
- Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems.
- Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch.
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip.
- Proactive project management across many customers, to manage requirements and tasks across onboardings.
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers.
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