Senior Epicor ERP Administrator & Business Systems Analyst

About the role

The Senior Epicor ERP Administrator & Business Systems Analyst is a senior, hands-on individual contributor responsible for administering, supporting, stabilizing, and continuously improving the Epicor ERP environment, with primary emphasis on Epicor Kinetic. This role combines deep technical and functional Epicor capability with business systems analysis and operational problem solving to improve platform reliability, process execution, data quality, reporting, controls, and user adoption.

Responsibilities

• Administer, support, monitor, and continuously improve the Epicor ERP environment across enterprise and site operations.
• Provide advanced functional and technical support for Epicor users, business process owners, and site teams.
• Troubleshoot complex issues involving transactions, configurations, workflows, reports, integrations, security, performance, and user access.
• Maintain and support Epicor security roles, menus, dashboards, BAQs, BPMs, Application Studio components, alerts, forms, workflows, user-defined fields and tables, reports, and other approved configurations.
• Own disciplined triage and execution across Epicor incidents, requests, enhancements, and recurring problems.
• Support Epicor upgrades, patches, environment refreshes, release planning, testing, cutover, rollback, and post-release stabilization.
• Develop runbooks, recovery procedures, support documentation, and cross-training that reduce key-person dependency and strengthen operational continuity.
• Partner with Operations, Finance, Supply Chain, Manufacturing, Engineering, Quality, Programs, and site leaders to understand business process needs, control requirements, operational priorities, and ERP pain points.
• Translate approved business requirements into practical Epicor configuration, workflow, reporting, data, or integration solutions.
• Support and improve end-to-end processes including quote-to-cash, order-to-delivery, procure-to-pay, plan-to-produce, inventory and warehouse management, engineering change, BOM and routing management, quality, job costing, and record-to-report.
• Identify manual workarounds, duplicate entry, inconsistent site practices, weak transaction discipline, and opportunities to simplify or standardize processes.
• Document current- and future-state processes, business rules, data ownership, control points, system dependencies, roles, and user impacts.
• Tie ERP improvements to measurable business outcomes such as on-time delivery, schedule adherence, inventory accuracy, planning effectiveness, cycle time, close quality, and reporting confidence.

Requirements

• Bachelor’s degree in Information Technology, Business, Operations, Finance, Engineering, Supply Chain, or a related field; equivalent combination of education and experience may be considered.
• Five or more years of experience in Epicor ERP administration, business systems analysis, or a related field.

Skills

The ideal candidate is equally comfortable working directly in Epicor and facilitating process discussions with Operations, Finance, Supply Chain, Manufacturing, Engineering, Quality, Programs, Cybersecurity & Compliance, Infrastructure & Site Operations, Enterprise Integration & Technology PMO, AI, Data & Automation, vendors, and site leadership.