Senior Epic Analyst I (Epic Cupid Certification Required)
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality, resulting in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care, and U.S. News & World Report placed 12 of its clinical specialties among the top 10 in the nation. The system offers a comprehensive range of medical services across 6 inpatient locations, the Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. NYU Langone also includes two tuition-free medical schools and a vast research enterprise with over $1 billion in active NIH awards.
About the role
The Epic Senior Systems Analyst is responsible for in-depth knowledge of Cupid Epic System software. They conduct regular day-to-day communication, review the software, demonstrate a deeper understanding of business operations, and work with Epic, project teams, NYULMC business representatives, subject matter experts, and end users to tailor the system to the organization's needs. The role involves analyzing workflows, data collection, report details, and other technical issues associated with Epic software, as well as designing, building, testing, installing, and maintaining solutions.
Responsibilities
- Communicate effectively across all impacted teams associated with task assignments.
- Work with application managers, directors, and project teams to collect, analyze, and document business operations and workflow.
- Support the training team by keeping trainers informed of new functionality and system changes.
- Analyze data conversion needs.
- Ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions.
- Make recommendations, review and test changes, enhancements, and new releases as assigned.
- Troubleshoot problems and address user questions, providing on-call support on a rotating basis.
- Collaborate effectively with colleagues and across teams to achieve task completion.
- Collaborate with Epic using Sherlock or other appropriate tools.
- Complete all tasks in a timely manner with accurate documentation.
- Participate in disaster recovery measures.
- Work with the application manager/director to assess projects for scoping and timelines.
- Actively participate and contribute in meetings, including leading and facilitating them.
- Ensure all quality assurance processes are followed, including change management and testing efforts.
- Provide assigned on-site support during go-lives and system upgrades.
- Understand interface requirements and considerations to ensure appropriate end-to-end workflow testing.
- Analyze new functionality in releases to identify impact.
Requirements
- Effective oral, written communication, and follow-up skills.
- Strong interpersonal relationship skills.
- Proficiency in desktop tools including Word, Excel, and PowerPoint.
- Good process design experience.
- Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
- Self-motivated, detail-oriented problem solver.
- 4 years of experience and a BA/BS degree or equivalent.
- Certified in 1 or more Epic applications.
- Multiple Epic implementation experiences.
Preferred Qualifications
- Healthcare experience.
- Ability to effectively communicate with all levels of the organization.
Benefits
NYU Langone Health provides a comprehensive benefits and wellness package designed to support employees and their loved ones at every stage of life. Offerings include:
- A robust support system for career development, family planning, and retirement savings.
- Generous time-off programs and employee resource groups for peer support.
- Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.
Pay
The salary range for this role is $101,493.51 - $131,716.20 annually. Actual salaries depend on factors such as experience, specialty, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.