Senior Enterprise Management (EM) System Administrator, Tier-3

Responsibilities

• Manage subordinate personnel.
• On-board and exit assistance, timecard accounting, mentoring, and reporting.
• Expert-level knowledge or significant hands-on experience in managing IT infrastructures utilizing approved Enterprise Management (EM) tools (currently Microsoft Endpoint Configuration Manger (MECM)).
• Install, configure, and maintain the EM infrastructure at the proper approved release levels.
• Aid end-users in the deployment of the EM client management tool.
• Perform ongoing maintenance to ensure server health, including database and server maintenance.
• Install, maintain, and administer the EM instance, to include granting access, managing permissions, setting up workflows and the proper 2-person integrity for actions and other required administrative actions.
• Modify the EM configuration and Server Management System (SMS_DEF.MOF) to collect information from the registry and Windows Management Instrumentation (WMI) repository.
• Analyze EM log files and the current enterprise configuration.
• Troubleshoot and help remediate sites experiencing EM issues.
• Assist with migrating user files and settings using migration tools, such as Microsoft User State Migration Tool (USMT).
• Monitor ongoing operations and sustainment activities for potential problems, improvements, staffing issues, and End User shortfalls.
• Utilize default and ad-hoc reporting tools to provide asset, software, and hardware intelligence, software and hardware metering, and license management reports.
• Produce and update EM, and SQL reports for enterprise and customer needs.
• Utilize PowerShell, WQL and SQL to develop new reports and modify existing reports.
• Deliver reports on routine and as needed basis.
• Generate standard and dynamic reports in multiple formats such as web based, MS Excel, PDF, etc., per customer’s request.
• Manage and maintain EM Dashboards.
• Provide patch management support and maintenance window operations.
• Validate deployment plans for compliance within existing performance limitations of the enterprise servers’ software.
• Create, update, deploy, troubleshoot, and remove objects in the EM environments, sites, distribution points (DPs), and clients based on provided guidelines.
• Create, update, and delete dynamic and static collections and groups, reports for installation, modification, and removal of applications.
• Create custom test environments to provide proof of concept before implementing into production.
• Maintain disaster recovery capability and procedures for the EM environments.
• Maintain and update daily, weekly, monthly, and quarterly checklists for enterprise configuration management and preventative maintenance.
• Design and deliver applications and application packages using available enterprise management products and tools that provide scripting capabilities for enterprise delivery.
• Manage application baselines and configurations and fully test integration.
• Leverage virtual device, design, and delivery models.
• Understand and integrate Security Technical Implementation Guides (STIG) settings into applications and packages for compliance.
• Provide Information Assurance Vulnerability Management (IAVM) compliance for applications and application packages.
• Thoroughly evaluate, validate, and execute application packages and validation cases, and ensure that packages provide detailed logs; document and provide evaluation results.
• Work with site administrators to troubleshoot package deployments, removals, and modifications.
• Provide senior level technical support for troubleshooting of OSD related issues.
• Manage and operate the IT and Cybersecurity (ITC) environment, ensuring system performance and availability requirements are met.
• Develop ITC processes for establishing testing environments.
• Ensure changes are not implemented in ITC environments without appropriate approvals and documentation.
• Resolve ITC incidents and problems.

Qualifications

• U.S. Citizen with ability to obtain/maintain a Public Trust.
• Successfully completed a government issued background investigation.
• Flexible to travel when necessary.
• Ability to obtain a Real ID and U.S. Passport.
• Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, a BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR an MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience OR an AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field.
• Required Certifications: Incumbents have 6 months to obtain CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline) and Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Windows Server Hybrid Administrator Associate.