Senior Enterprise Account Lead (Senior Customer Success)

Responsibilities

• Own enterprise accounts end-to-end, from onboarding to renewal and expansion
• Lead onboarding and adoption to ensure customers realize value quickly and consistently
• Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
• Drive renewals and expansions through clear value articulation and consultative engagement
• Identify risks, opportunities, and leverage points across each account
• Surface customer insights that inform product direction, positioning, process, and pricing
• Partner closely with Product, Sales, and R&D to deliver customer outcomes

Requirements

• 7+ years of experience managing enterprise accounts, with ownership of renewals and expansions
• Experience working directly with Fortune 500 marketing leadership (CMO / VP level)
• Strong ability to understand customer business objectives and clearly articulate product value
• Comfortable leading conversations as the domain expert, even when challenged with new information
• Consultative and adaptable; able to operate effectively without rigid playbooks
• Strong executive communication skills and a trusted-advisor presence
• Solid understanding of product and strong analytical judgment
• Highly organized, dependable, and consistent in execution
• Strong sense of ownership with reliable follow-through