Senior Engineering Manager, Service Monetization

About the role

We are hiring a Senior Engineering Manager, Acquisition & Conversion to join the Service Monetization organization and lead a product-facing engineering team focused on helping more prospective fans discover the value of Crunchyroll, engage with the product, and convert into registered, trialing, or paying customers.

Responsibilities

• Lead a team responsible for high-impact acquisition and conversion experiences, and drive business results across quarterly and annual goals.
• Set team priorities, goals, expectations, and key metrics at the right altitude, and hold the team accountable for progress.
• Partner closely with Product, Design, Business, Go-to-Market, Legal, Data, and peer engineering teams to shape roadmap decisions and deliver measurable customer and business outcomes.
• Improve outcomes such as funnel completion, registration rate, trial start rate, paid conversion, campaign conversion, experimentation velocity, and launch cycle time.
• Identify and direct the team’s work toward the opportunities that have the greatest impact for Crunchyroll, our fans, and the broader engineering organization.
• Lead the team through ambiguity and shifting priorities with calm, clarity, and strong decision-making.
• Resolve cross-team dependencies and stakeholder misalignments early so the team can move quickly without avoidable friction.
• Build strong operating cadences, require clear success and learning metrics post-launch, and improve how the team measures and communicates customer impact.
• Hire, coach, and grow a healthy, high-performing team by creating equitable growth opportunities, structuring roles clearly, and placing strong technical leaders where they can have the most impact.
• Guide senior engineers and other experienced ICs toward highly leveraged roles that strengthen both the team and the wider organization.
• Hold the team accountable for building secure, reliable, and scalable systems, proactively surfacing technical risks, and aligning software decisions with the broader technical strategy.
• Ensure speed does not create avoidable technical debt by partnering effectively with the Monetization Platform domain, respecting ownership boundaries, and using the right architectural review mechanisms when platform concerns are involved.
• Standardize strong service ownership practices across the team, including documentation, onboarding materials, operational readiness, metrics, alerts, and clear accountability.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of engineering in building cloud-native applications, with a strong focus on frontend web development architecture.
• 5+ years of experience in managing and leading engineering teams.
• Meaningful engineering leadership experience at Senior Manager scope, including independently leading a team through quarterly and annual planning, execution, and delivery in ambiguous environments.
• A strong track record of influencing outcomes across multiple teams and cross-functional partners, including navigating conflict, misalignment, and changing priorities productively.
• Understanding how to connect product and engineering work to measurable customer and business impact, and knowing how to focus teams on the opportunities that matter most.
• Strong judgment in balancing speed, quality, technical health, and organizational sustainability.
• The ability to create clarity from ambiguity by setting goals, defining success metrics, establishing ownership, and communicating decisions in a way that creates context and alignment for the team.
• Strong people leadership skills, including performance management, coaching, hiring, team design, and creating equitable development opportunities for engineers at different levels.
• The ability to guide senior ICs effectively, represent Crunchyroll well with candidates, and build a strong, diverse, and talented team over time.
• Solid technical judgment and the ability to review the overall health and engineering quality of a system or collection of features, including architecture, operational metrics, failure modes, and long-term maintainability.
• A deep commitment to reliability, security, scale, and operational excellence, and the ability to make those expectations part of how a team plans, builds, and runs software.
• A strong desire to foster an inclusive environment where dissenting views are heard, standards stay high, and people can do their best work.

Qualifications

• Experience in managing and leading engineering teams.
• Leadership experience at Senior Manager scope.
• Ability to navigate conflict, misalignment, and changing priorities productively.
• Understanding of how to connect product and engineering work to measurable customer and business impact.
• Strong people leadership skills, including performance management, coaching, hiring, team design, and creating equitable development opportunities for engineers at different levels.
• The ability to guide senior ICs effectively, represent Crunchyroll well with candidates, and build a strong, diverse, and talented team over time.
• Solid technical judgment and the ability to review the overall health and engineering quality of a system or collection of features.
• A deep commitment to reliability, security, scale, and operational excellence.
• A strong desire to foster an inclusive environment.

Skills

• Strong execution and sound judgment.
• Strong people leadership skills.
• Ability to create clarity from ambiguity.
• Ability to balance speed, quality, technical health, and organizational sustainability.
• Ability to navigate ambiguity and shifting priorities with calm, clarity, and strong decision-making.
• Ability to resolve cross-team dependencies and stakeholder misalignments early.
• Ability to build strong operating cadences and require clear success and learning metrics post-launch.
• Ability to hire, coach, and grow a healthy, high-performing team.
• Ability to guide senior engineers and other experienced ICs toward highly leveraged roles.
• Ability to hold the team accountable for building secure, reliable, and scalable systems.
• Ability to ensure speed does not create avoidable technical debt.
• Ability to standardize strong service ownership practices across the team.

Benefits

• Great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Savings Account (HSA) program.
• Employer matched retirement savings.
• Time-off programs.
• Progressive health benefits and perks.

Pay

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance.

Schedule

Because this domain is expected to respond quickly to changing market conditions, campaigns, promotional strategy, and executive growth priorities, we are primarily considering applicants in Los Angeles, California.