Senior Engineering Manager, Service Hub Omnichannel Group

Our mission at HubSpot is to help millions of organizations grow better. Be a part of that by leading the Omnichannel Product Group! We are delivering a unified, AI-first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels.

Responsibilities

• Lead and grow several engineering teams in HubSpot’s Omnichannel Product Group.
• Deliver high-quality, scalable platform and product experiences that support all of HubSpot’s core hubs.
• Partner closely with Product, Design, and cross-functional leaders to define and execute roadmap priorities.
• Establish and uphold a high-performance engineering culture, including strong technical standards and accountability, performance management, and career development.
• Contribute hands-on technical leadership, guiding architecture and participating in critical technical discussions across the stack.
• Align teams to support the needs of both internal teams and external partners by providing a robust and easy-to-integrate channels platform.
• Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively.

Requirements

• Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors.
• Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth. You have experience shaping feature delivery from early-stage validation to late-stage maturity.
• Demonstrated ability to lead full-stack product discussions and influence both frontend and backend architecture.
• Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams.
• Experience driving high performance through goal setting, feedback, and performance management.
• Ability to operate effectively in ambiguous environments and make informed decisions without complete data.
• Strong cross-functional collaboration skills, with experience partnering across product, design, and engineering.
• Experience leveraging or integrating AI/GenAI into product development workflows or features.

Qualifications

• Experience working on voice calling and SMS features.
• Experience building AI products and agents.
• Background in both upmarket and downmarket product experiences.

Where You’ll Work

Location: United States
Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite)
Some travel required for cross-functional collaboration and team alignment.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

Annual Cash Compensation Range: $250,600—$401,000 USD

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.