Senior Engineer, Operations Support

About the role

Iridium is seeking a Senior Operations Support Engineer for a Space Development Agency (SDA) project. This role involves providing critical technical support to a 24x7 operations team, focusing on anomaly and issue resolution, troubleshooting, and identifying root causes.

Responsibilities

• Track, trend, and analyze potential problems and anomalous conditions affecting operations of the ground system
• Provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to Ground Resource Management, Fleet Management, Mission Planning, and Flight Dynamics
• Investigate and resolve issues requiring an in-depth evaluation of factors discovered or referred by on-shift operations teams
• Support cross-functional efforts and special operations projects with multi-functional teams
• Facilitate on-shift operations team training for recurring scenarios, ops affecting upgrades, and the Operational Crew Training and Certification process
• Identify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, more efficient operations, and reduced system outages

Requirements

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related technical field, OR equivalent training and experience
• 8+ years relevant experience in the space industry, or other operations support environment
• Proficient with standard Microsoft Office/engineering tools (e.g., Word, Excel, PowerPoint)
• Proficient in the LINUX operating system as well as standard PC usage and applications
• Familiarity with software development and programming skills
• Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with the topic
• Confidence and ability to easily build relationships with leadership and colleagues outside of your team
• An analytical mindset, with the ability to understand a situation or problem and think critically to make decisions and come up with out-of-the-box solutions
• Adaptability to work in a high-paced, dynamic operational environment and the readiness to take on any new tasks that are handed to you
• Proactivity in providing feedback and enthusiasm in sharing knowledge with others
• Prioritization of tasks and potentially the tasks of others while ensuring deadlines are met

Qualifications

• Programming languages such as: Java, JavaScript, Python, Shell scripting
• Working knowledge of networking protocols, routers, switches, etc.
• Familiarity with Atlassian Tool Suite such as JIRA, R4J, and Confluence
• Working knowledge of satellite or ground operations, background in troubleshooting and problem solving, and working under tight time constraints
• Interest and ability in learning new technologies as this role will be working in a dynamic and evolving operational environment which at times requires rapid response from the support and development functions

Skills

• Ability to provide on-call support as needed
• Status as a U.S. Citizen

Benefits

Base Pay Range: $115,000 - $150,000 USD
Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting.
Employee benefits include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.