Senior Engineer, Live Operations
Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing the presence and reach for hundreds of sports partners. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to buy licensed fan gear, collect physical and digital trading cards, sports memorabilia, and other digital assets, and bet on sports.
About The Team
Fanatics Live is transforming the digital shopping and collector experience through livestream commerce, creator-led content, and interactive fan engagement. The platform enables collectors to discover, purchase, and engage around collectibles in real time through immersive live experiences. Keeping these experiences fast, stable, and seamless for sellers and collectors is core to the product.
About the role
We're seeking a Senior Full Stack Engineer to ensure Fanatics Live and Instant Rips run flawlessly during live events, where collectors and sellers transact in real time. You will diagnose and resolve issues during live shows and improve system reliability between events through better dashboards, alerts, tooling, and automation. This is a hands-on software engineering role with real ownership and visible impact.
This role provides real-time support during peak platform activity. Working hours are Wednesday through Sunday, 1:00 PM to 9:00 PM PT.
Responsibilities
- Act as the designated technical responder when a live show or Instant Rip experience breaks in real time: triage, diagnose, and either resolve directly or escalate with full context
- Own incident response end to end, from declaring incidents to driving resolution in the moment to closing the loop with postmortems
- Own the operational health view of the live products: build and improve dashboards, alerts, and SLOs, and instrument the application layer to catch failure modes before customers report them
- Partner with account managers, CX, and business teams to identify gaps in internal tooling, and build the tools that let them self-serve common operational tasks
- Automate manual operational workflows out of existence
- Connect the dots across recurring issues to find systemic root causes, and drive durable fixes rather than one-off mitigations
- Take ownership of persistent issues that impact seller and buyer experience, and drive them to durable resolution
- Contribute to platform reliability roadmap work
- Establish the runbooks, documentation, and escalation paths that make live support scalable
- Own and deliver complex reliability initiatives spanning two or more engineering teams
- Lead architecture and technical-design discussions for live operational capabilities
- Align technical strategies and incident-prevention priorities across product, platform, and infrastructure teams
- Provide technical guidance or mentorship and establish recurring knowledge-sharing practices
Requirements
- 6+ years of professional software engineering experience with strong full stack proficiency: versatile enough to solve problems across frontend, backend, and infrastructure, working with other engineers as needed
- Hands-on experience with observability tooling (Datadog or equivalent), including building dashboards, defining alert thresholds, and interpreting anomalies under pressure
- Experience with incident response or live service support in a production environment
- Working proficiency with cloud infrastructure (AWS or equivalent), CI/CD pipelines, and scripting for operational automation
- Sound engineering judgment: able to diagnose application-layer issues independently and make calls under time pressure
- Strong cross-functional communication skills; this role interfaces daily with non-engineers
- A bias toward building systems, runbooks, and automation over one-off fixes
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
Preferred Qualifications
- Experience with Elixir, GraphQL, React, or real-time streaming technologies (WebSockets, live video)
- Experience supporting live-streaming, marketplace, or e-commerce platforms
- Experience automating operational workflows or building internal admin tooling
- Passion for sports, collectibles, creators, or digital communities
Code-Writing Contribution
This role requires strong hands-on engineering expertise. Debugging, tooling, instrumentation, and root-cause fixes are the core output. Engineers at this level are expected to independently deliver production-ready solutions, contribute to architectural and technical design discussions, and maintain high standards for code quality, reliability, and operability.
Pay
The salary range for this role in New York City is $160,000 - $200,000 USD, representing base pay only. The range may vary based on location, experience, qualifications, and training.
Benefits
For information about our benefits, please visit https://benefitsatfanatics.com/.
Schedule
Wednesday through Sunday, 1:00 PM to 9:00 PM PT.