Senior Engineer, Infrastructure Services

Responsibilities

• Work with local business units to prioritize projects according to corporate strategy, customer and compliance requirements.
• Maintain ongoing communication with key stakeholders regarding outstanding projects and responses to customer requests.
• Maintains project logs and time sheets for internal accounting.
• Supervises the collection and verifies the accuracy of such data for projects and sub-projects under own direction.
• Develop and maintain detailed project implementation plans; provide input to project teams to identify required resource skills and time allocation necessary to complete project tasks.
• Covers and directs the activities of project team members.
• Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments.
• Research and analyze new technology solutions to be applied in the Field; collaborate with business partners to document requirements and demonstrate how the proposed technology solutions will satisfy the business requirements.
• Develop IT plans and strategies.
• Provide input to the development of technical standards for implementing new technologies and automation solutions in the Field; develop SOPs for managing technology standards and solutions in the Field.
• Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
• Identify and manage risks associated with operational support and other automation technologies in the Field.
• Act as the on-site Technical Specialist and Business Unit liaison for all corporate infrastructure projects.
• Provide consultative services to the Business Unit as it relates to technology and automation solutions in the Field.
• Coordinate file restoration processes, as needed.
• Function as the local point of escalation for all anti-virus efforts and failed IMACs.
• Maintain Active Directory user groups and permissions.
• Asset Management
• Function as the Business Unit consult for all software and hardware acquisition and disposal activities.
• Ensure that a secured storage area is available and used for storage of all desktops and related peripherals.
• Coordinate asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.
• Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.
• Vendor Management
• Function as the single point of contact (SPOC) for Unisys and Wipro at the Business Unit; approve all Install, Move, Add and Change (IMAC) requests; provide Unisys access to facilities and PCs in the Business Unit.
• Audit
• Maintain current knowledge of compliance requirements and develop specifications to meet those requirements.
• Responsible for knowledge and compliance of all CAP and other regulatory requirements, and maintaining all relevant documentation to support various audits; responsible for managing all corrective actions regarding audit findings.
• Develop and participate in customer/user classroom training as necessary.
• Train other staff members on the SOPs for the supported systems.

Qualifications

• Bachelor’s degree or relevant work experience (Required)
• 5 plus years infrastructure engineering proficiency
• Demonstrates highest level of understanding as subject matter expert (master) of this skill area, attained by # of years, evidence of related successful project completion and size
• Microsoft Office products – Word, Excel, PowerPoint, and Access.
• Project management experience and knowledge
• Problem Management - Strong troubleshooting and problem solving skills
• Demonstrated proficiency in verbal and written communications skills
• Strong commitment to customer and employee satisfaction.
• Experience working with customers, both internal and external.
• Experience in a Clinical Laboratory environment desired.

About the Role

This position is responsible for the planning and tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory and other core business operations. These services include Tier-2/3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!