Senior Engineer, Device Hardware & Fleet

Job Responsibilities

• Own end-to-end hardware performance and reliability of Android device fleet, including monitoring, diagnostics, and issue resolution.
• Lead hardware troubleshooting and root cause analysis for field issues (battery, thermal, display, connectivity, power).
• Evaluate, implement, and optimize enterprise MDM/EMM solutions (e.g., Esper) to improve remote access, observability, and OTA update reliability.
• Define and validate hardware standards and specifications for new device models; conduct benchmarking and certification.
• Partner with Android software, backend, and device management teams to resolve hardware-software integration issues.
• Manage vendor relationships (OEMs, hardware suppliers, MDM providers), including evaluation, escalation, and performance management).
• Evaluate tradeoffs between GMS-certified and non-GMS devices, including impact on application compatibility, update delivery, operational complexity, and total cost of ownership.
• Drive hardware lifecycle strategy including procurement guidance, failure tracking, replacement strategy, and end-of-life planning.
• Review and validate compatibility of ancillary equipment (e.g., charging systems, mounts, cables) to ensure reliable device operation in field environments.

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Engineering, Electrical Engineering, or related field (Preferred)
• 4-7 years Experience in hardware engineering, device reliability, IoT/edge systems, and Android based devices (Required)
• 4-7 years experience Hands-on experience troubleshooting hardware issues in production environments (battery, thermal, connectivity, etc.) (Required)
• 4-7 years Experience with Google Mobile Services (GMS) certification requirements and Android device compliance (CTS, GTS), Play Services dependencies, and implications of non-GMS devices on functionality, updates, and scalability (Required)
• 4-7 years Experience with MDM/EMM platforms (e.g., Esper, AirWatch, Intune) including device control and OTA updates. (Required)
• 4-7 years Experience working with external hardware vendors/OEMs and managing device quality. (Required)

Knowledge, Skills and Abilities

• Hardware Troubleshooting & Diagnostics: Deep expertise diagnosing hardware issues across power, battery, thermals, display, and connectivity.
• Android Device Ecosystem: Understanding of Android OS, firmware, drivers, and hardware-software interaction.
• Android Certification & Compliance: Understanding of GMS certification processes (CTS, GTS), Play Services dependencies, and implications of non-GMS devices on functionality, updates, and scalability.
• Device Management Platforms (MDM/EMM): Experience implementing and managing enterprise device platforms, including remote access and OTA orchestration.
• Fleet Reliability Engineering: Ability to analyze telemetry, identify failure trends, and improve uptime across large, distributed fleets.

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.