Senior Engineer Conslutant-Emerging Commercial Platforms

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

About the role

As a Senior Engineer, you will serve as the technical custodian and primary oversight for the Customer Experience Platform (CXP) services. You will lead the delivery of high-impact projects for the CXP services team, owning overarching solutions and fostering critical technical relationships with software engineering teams. Working within a cross-functional environment, you will collaborate with managers, designers, architects, stakeholders, and vendors to drive projects toward successful outcomes.

Responsibilities

• Define and deliver Opportunities for Improvement (OFRs) aligned with tactical and long-term business and technology goals.
• Establish technical standards to optimize maintainability, Mean Time to Resolution (MTTR), performance, and release processes.
• Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture.
• Author comprehensive high-level and low-level design documentation for all development initiatives.
• Engineer framework modules for the CXP Platform to address cross-cutting concerns and accelerate agile delivery.
• Define the AI Strategy for automating manual work done in the areas of defect triaging, outage triaging, etc.
• Evaluate business processes to anticipate requirements, identify improvement areas, and implement scalable solutions.
• Facilitate cross-functional ideation sessions to streamline omni-channel processes and enhance customer experiences.
• Capture and translate business objectives into accurate requirements, ensuring shared understanding among all stakeholders.
• Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles.
• Manage iterative requirements and delivery using Agile methodologies.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization).

Qualifications

Even better if you have one or more of the following:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.
• Hands-on experience with Spring Boot, Spring WebFlux, GraphQL, and Reactive Programming.
• Cloud and infrastructure proficiency including AWS, Docker, and Kubernetes (EKS), along with Tomcat/Netty.
• AI & Automation: Advanced skills in developing AI agents to automate manual tasks (using Langgraph, ADK, A2A) and leveraging AI code generation tools (e.g., Cursor, Claude Code, Devin, CoPilot) across the SDLC.
• Design & Documentation: Experience authoring comprehensive design documentation that adheres to UML standards.
• Tools & DevOps: Practical experience with Git, Jenkins, JIRA, Ansible, Sonar, Kibana, and Grafana; familiar with enterprise tools like Clarity, Confluence, and G-Suite.
• Core Competencies: Proven ability to manage multiple complex projects, drive delivery, and work effectively in a fast-paced, team-oriented environment.
• Excellent cross-collaboration skills.
• Strong presentation skills to communicate complex concepts effectively.
• Excellent written and verbal communications skills with fluency in English.
• Excellent analytical and problem-solving skills.
• Excellent organizational and time management skills.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Scheduled weekly hours: 40.

Pay

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance, plus other incentives.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.