Senior Engineer Conslutant-Emerging Commercial Platforms

About the role

As a Senior Engineer, you will serve as the technical custodian and primary oversight for the Customer Experience Platform (CXP) services. You will lead the delivery of high-impact projects for the CXP services team, owning overarching solutions and fostering critical technical relationships with software engineering teams. Working within a cross-functional environment, you will collaborate with managers, designers, architects, stakeholders, and vendors to drive projects toward successful outcomes.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Responsibilities

• Define and deliver Opportunities for Improvement (OFRs) aligned with tactical and long-term business and technology goals.
• Establish technical standards to optimize maintainability, Mean Time to Resolution (MTTR), performance, and release processes.
• Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture.
• Author comprehensive high-level and low-level design documentation for all development initiatives.
• Engineer framework modules for the CXP Platform to address cross-cutting concerns and accelerate agile delivery.
• Define the AI Strategy for automating manual work done in the areas of defect triaging, outage triaging, etc.
• Evaluate business processes to anticipate requirements, identify improvement areas, and implement scalable solutions.
• Facilitate cross-functional ideation sessions to streamline omni-channel processes and enhance customer experiences.
• Capture and translate business objectives into accurate requirements, ensuring shared understanding among all stakeholders.
• Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles.
• Manage iterative requirements and delivery using Agile methodologies.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization).

Qualifications

Even better if you have one or more of the following:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.
• Hands-on experience with Spring Boot, Spring WebFlux, GraphQL, and Reactive Programming.
• Cloud and infrastructure proficiency including AWS, Docker, and Kubernetes (EKS), along with Tomcat/Netty.
• AI & Automation: Advanced skills in developing AI agents to automate manual tasks (using Langgraph, ADK, A2A) and leveraging AI code generation tools (e.g., Cursor, Claude Code, Devin, CoPilot) across the SDLC.
• Design & Documentation: Experience authoring comprehensive design documentation that adheres to UML standards.
• Tools & DevOps: Practical experience with Git, Jenkins, JIRA, Ansible, Sonar, Kibana, and Grafana; familiar with enterprise tools like Clarity, Confluence, and G-Suite.
• Core Competencies: Proven ability to manage multiple complex projects, drive delivery, and work effectively in a fast-paced, team-oriented environment.
• Excellent cross-collaboration skills.
• Strong presentation skills to communicate complex concepts effectively.
• Excellent written and verbal communications skills with fluency in English.
• Excellent analytical and problem-solving skills.
• Excellent organizational and time management skills.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, as set by your manager. Scheduled weekly hours: 40.

Pay

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Other incentives, including premium pay such as overtime, shift differential, holiday pay, and allowances.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.