Senior Engagement Manager, Client Success

The Opportunity

You will oversee a portfolio of Stepful for Business clients, ensuring successful delivery of our healthcare training programs and driving key commercial outcomes, including program adoption and renewals. You will manage client relationships, deeply understand their needs, and act as a thought partner in helping them achieve their talent goals. You will serve as the primary point of contact for your clients, addressing their needs, tracking key performance metrics, and ensuring program success. You will collaborate with internal teams to deliver on learning outcomes, while proactively identifying opportunities to expand Stepful’s impact within each client organization.

What You’ll Do

• Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively
• Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction
• Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them
• Own contract renewals and identify and pursue expansion opportunities (in partnership with sales)
• Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals
• Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner
• Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners

What You’ll Bring

• Proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients
• Strong project management skills, with the ability to manage complex programs and multiple stakeholders
• Strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership
• Able to operate at both the “big picture” and “detailed” altitudes – think strategically and execute to bring that vision to life
• Excellent data analysis and communication skills, including the ability to analyze data and track progress to drive decision making
• Excellent verbal and written communication skills, including the ability to prepare client-ready slides and emails

Bonus Points

• If you have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)
• If you have experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
• If you are excited to help build a new function – partnering to evolve our ways of working, systems, and tools

Benefits & Compensation

• Meaningful equity stake
• Subsidized medical, dental, and vision insurance plan options
• 401(k)
• FSA, HSA, and commuter benefits
• Learning stipend
• Open vacation policy, including: Guidance of 15 days PTO annually
• Stepful closed the last week of December
• 15 work-from-anywhere days
• 10 public holidays observed for 2026

Career Path

The target base salary range for this opportunity is $145,000 - $165,000, and is part of a competitive total rewards package including a performance-based cash bonus, equity, and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity, and other relevant business considerations.