Senior End User Support Engineer

Responsibilities

• Provide desktop and mobile device support firm wide.
• Participate in scheduled on-call rotations, including nights and weekends.
• Install and configure computer systems and applications within the firm.
• Analyze, troubleshoot and resolve hardware and software problems.
• Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
• VIP support for Investment professionals.
• Create technical documentation.
• Support the asset management of hardware and software.
• Support office moves, events, as and when required.
• Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
• Drive innovation and continuous improvement within the team and business processes.

Qualifications

• 7-15 years of experience in a similar role.
• Windows Server support and administration.
• Azure Active Directory support and administration.
• Exchange Online support and administration.
• VMware or comparable experience.
• Mobile device platforms expertise (iOS, Android).
• SCCM Imaging experience.
• Experience in first line networking.
• Experience with Market Data applications.
• Service Now & Confluence experience.
• Microsoft Office 365 suite.
• Hardware knowledge (Lenovo, HP and Dell).

Pay

$150,000 USD - $200,000 USD

Schedule

Not specified