Senior Employee Relations Consultant

About the role

Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective. Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees’ opportunities to contribute to business goals and objectives.

Responsibilities

• Respond to, investigate and resolve a wide variety of employee matters, including educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action.
• Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department.
• Participate in and/or lead ad-hoc projects supporting department and business objectives.
• Other duties as assigned or requested.

Requirements

• Bachelor's Degree (or 2 years experience as a human resources generalist or experience with employee/labor relations as substitution)
• 2 years experience as a human resources generalist or experience with employee/labor relations

Qualifications

• Minimum 3+ years' experience handling employee relations matters, including coaching and educating management and employees on policy, procedures and practices, including making recommendations on performance management and discipline
• Experience conducting investigations and responding to allegations of workplace harassment, discrimination or retaliation
• Experience researching and responding in writing to third-party charges
• Demonstrated experience leading collaborative, peer-based project teams
• Demonstrated experience participating on project teams
• Policy and procedure review, writing and re-writing
• Experience supporting multi-site and remote employees

Skills

• Extensive knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment
• Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices
• Excellent verbal and written communication skills; able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality
• Ability to problem-solve "people conflict" issues at all levels of the organization
• Ability to balance the tension between thoroughness/attention-to-detail and efficiency
• Ability to work in a fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed environment
• Ability to recover quickly from interruptions to resume focus on priority tasks
• Ability to work well as part of a collaborative team, including being flexible and able to place the needs of the team or organization above personal interest
• Ability to navigate and collaborate in web-based environments such as SharePoint and Intranet portals
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Licensure & Certifications

• PHR, SPHR certification (preferred)

Travel

0 - 25%

Working Conditions

Position Type: Office-Based

• Works in an office environment; frequently communicates effectively with others both inside and outside the workplace (in person, via telephone, via email)
• Must understand, interpret and analyze data, solve problems, concentrate, research, use technological resources and systems (computers and computer programs), multi-task, prioritize, and meet multiple deadlines
• Generally works in a fast-paced and frequently stressful environment
• Must attend work on a regular and reliable basis and adhere to all workplace policies
• May be called upon to work outside regular business hours
• Teaches/trains others regularly: Occasionally
• Travels regularly from the office to various work sites or from site-to-site: Rarely
• Works primarily out-of-the-office selling products/services (Sales employees): Never
• Physical work site required: No