Senior Employee Experience Business Partner

The Senior Employee Experience Business Partner serves as a strategic HR partner to Broadview business leaders, helping deliver an exceptional employee experience that supports outstanding member service. This role provides hands-on HR consultation across the employee lifecycle, with a strong focus on frontline employee support, retention, and engagement.

Responsibilities

• Partner with leaders in assigned areas. Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.
• Provide coaching to managers on leadership effectiveness and team performance.
• Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.
• Support onboarding, career development, and retention strategies.
• Act as a trusted advisor to employees and managers.
• Provide guidance on performance management, attendance, and workplace issues.
• Handle routine ER cases and partner with ER Manager on complex issues.
• Ensure consistent application of policies across locations.
• Facilitate performance reviews, succession planning, and leadership development discussions.
• Support staffing strategies for branches and hard-to-fill roles.
• Support organizational changes such as new branch openings, restructures, and digital banking initiatives. Assist leaders to communicate and implement change effectively.
• Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions. Focus on improving retention and performance in member-facing roles.
• Ensure HR practices align with employment laws and Broadview policies.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 7-10 years of HR experience, with strong HRBP focus.
• Experience supporting frontline or multi-location operations preferred.
• Solid understanding of employee relations and employment laws.
• Strong business acumen and ability to influence leaders.
• Data-driven mindset and problem-solving skills.

Pay

$77,376-$96,720, plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.