Senior Electromechanical Field Service Technician

Essential Functions And Responsibilities

• Ensures high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction.
• Performs inspections and advises customers on methods to minimize downtime and operational interruptions.
• Captures complex equipment installations and ensures proper system functionality through customer follow-up.
• Serves as technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications.
• Trains, mentors, and supports customers and field service staff in advanced troubleshooting and problem-solving.
• Analyzes equipment performance and executes debugging and correction of operating procedures.
• Supports field testing of new products, updates, and change orders, including performance analysis and reporting.
• Prepares accurate and complete service documentation, reports, and required paperwork.
• Manages and maintains control of parts and service tool inventory with accurate recordkeeping.

Job Requirements

• A clean driving record is required (company car is provided).
• Availability to travel daily Monday to Friday within assigned territory.
• Occasionally lifts or moves up to 50 lbs.
• Familiarity with Microsoft Office applications.
• Standing for extended times up to 75% of the day.

Education And Experience

• Associate degree with a strong mechanical-electrical background (Preferred)
• 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments.
• Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics
• Strong electrical troubleshooting, calibration, and maintenance skills.
• Preferable experience with HMIs, PLCs and vision systems

Qualifications

• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels.
• Effective time management and cost control skills.