Senior Electrical Service Representative

Customer Care and Energy Solutions Division is seeking a Senior Electrical Service Representative (Sr. ESR) to work out of one of its (North or South) Service Centers. The role requires strong customer service, written and verbal communication skills, and the ability to learn, interpret, and apply regulations for electric service installations.

About the role

In this position, you will provide technical assistance and advice to commercial customers regarding City Light policies, requirements, and rates for new or modified electrical service. This position reports to the Electrical Service Representative Supervisor.

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of customers served. It is recognized as a national leader in energy efficiency and environmental stewardship.

Responsibilities

• Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates.
• Review commercial customer electrical service plans to ensure consistency with power availability and electrical service code requirements; prepare timely written responses regarding requirements or corrections.
• Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service.
• Conduct on-site inspections of new and modified electrical service to ensure safety and compliance; review orders, determine connection requirements, maintain project notes, and follow up to ensure compliance prior to connection.
• Receive, investigate, and respond to electric service problems and inquiries (e.g., downed wires, trees, or issues with service entrance equipment and electrical meters), coordinating with staff as needed for resolution.
• Coordinate City Light staff and resources to ensure timely provision of new or modified service; communicate project status to customers.
• Understand and adhere to safety requirements in the field; report hazards.
• Safely operate a motor vehicle and locate addresses within the City Light distribution area.

Requirements

• Minimum of three years of progressively responsible experience in public relations and residential/commercial advisory work in the electrical power service field, with at least one year equivalent to a City of Seattle Electrical Service Representative.
• Two years of college coursework in electrical science, business administration, or a related field may substitute for up to one year of the required experience.
• Current Washington State driver’s license.

Work Environment

Work is often performed outdoors in inclement weather. Some tasks involve proximity to high voltage equipment, requiring precautions near energized lines at construction sites.

Qualifications

• Five or more years of experience in public relations and/or residential/commercial advisory work in the electrical power service field.
• Prior experience managing multiple projects.
• Experience working in a diverse community/work environment.
• Technical background in an electrical or construction field.
• High level of customer service and problem-solving skills, including oral and written responses.
• Project management and organizational skills.
• Proficiency with Microsoft Office Suite and ability to learn complex utility computer systems.
• Ability to prioritize work due to changes in customer and crew requests/availability.
• Ability to collaborate with coworkers, other work units, city departments, and external stakeholders.
• Ability to learn and explain the Utility’s electrical distribution system and related technical information to customers.

Emergency Response Commitment

Seattle City Light is committed to reliable service during emergencies. Employees are assigned roles—typically aligned with their regular duties—to support emergency operations. Participation is required and vital to utility preparedness.

Pay

The salary range for this position is $46.54 to $54.34 per hour.

Benefits

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave, as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits.