Senior EHR Specialist

About the role

The primary purpose of this position is to implement assigned modules of the EHR Platform (PointClickCare) in all facilities supported by PACS in accordance with current federal and state guidelines, as well as each facility’s established privacy policies and procedures.

Responsibilities

• Receive and follow work schedule/instructions from supervisor and established policies and procedures.
• Assist in organizing, planning, and directing EHR-related projects in accordance with set deadlines.
• Assist the EHR Project Manager and Senior Director of EHR Implementations & Systems as required.
• Develop and maintain a good working rapport with PACS Support team members and other departments to ensure timely and proper implementation of PCC modules.
• Provide PointClickCare navigation training and re-training on assigned modules.
• Be fully proficient in assigned PCC Clinical Modules as necessary.
• Conduct onsite training as required; maintain flexibility with schedule.
• Audit assigned modules as needed, including audits to support the legal team, facility admission teams, and nursing teams in collaboration with the Regional Director of Clinical Services, Medical Records Auditor, and Regional RAI Specialist.
• Issue monthly reports covering audit results to the EHR Project Manager, Senior Director of EHR Systems, Legal team, Clinical Leadership teams, and Executive team.
• Consult with Regional Directors of Clinical Services, Regional RAI Specialists, Regional Directors of Therapy Services, and Legal team as appropriate.
• Maintain spreadsheets on facility audit trends for deficient areas and monitor for improvement.
• Alert facility personnel of audit trends and schedule follow-up webinar training when needed.
• Assist with maintaining a master file of all facility leaders, main contacts, and superusers.
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations to the Supervisor.
• Agree not to disclose residents’ protected health information and promptly report suspected or known violations to the Supervisor.
• Report any known or suspected unauthorized attempt to access facility information systems.
• Assume administrative authority, responsibility, and accountability for performing assigned duties.
• Report known or suspected incidents of fraud to the Senior Director of EHR Implementations & Systems.
• Ensure unattended departmental computer workstations are logged off or protected by automatic screensaver per policy.

Staff Development

• Attend and participate in mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
• Attend and participate in workshops and seminars as approved.

Safety and Sanitation

• Report all unsafe or hazardous conditions and defective equipment to supervisor immediately.

Equipment and Supply Functions

• Report equipment malfunctions or breakdowns to supervisor as soon as possible.
• Ensure supplies are replenished in work areas as necessary.
• Assure work/assignment areas are clean and records/files are properly stored before leaving on breaks or at the end of the workday.

Requirements

• High school diploma or GED.
• Ability to type a minimum of 45 words per minute and use dictation equipment.
• Working knowledge of medical terminology, anatomy and physiology, legal aspects of health information, and coding/indexing preferred but not required.
• College graduate preferred; nursing education highly preferred; some college encouraged.
• On-the-job training provided in medical record and health information system procedures.
• Knowledge of medical terminology and computers, including data retrieval, input, and output functions.
• Ability to make independent decisions when circumstances warrant.
• Ability to deal tactfully with personnel, residents, visitors, and the general public.
• Ability to work harmoniously with other personnel.
• Ability to minimize waste of supplies and misuse of equipment.
• Ability to seek out new methods and principles and incorporate them into existing practices.
• Ability to follow written and oral instructions.
• Must not pose a direct threat to the health or safety of others in the workplace.

Benefits

• Health coverage: medical, dental, and vision plans.
• Paid time off and holidays.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) plan with company contributions.
• Employee Assistance Plan (EAP) for confidential support.