Senior eDiscovery Project Manager

About the role

This position manages eDiscovery engagements with law firms, in-house legal teams and third-party service providers associated with litigation, investigations, information governance, and cyber security response. This role is responsible for overseeing workflows, schedules, ESI protocol compliance, and coordinating resources for the successful completion of required deliverables for each engagement, accurately and within budget.

Responsibilities

• Manage multiple projects and changing priorities in a dynamic, fast-paced, and high-pressure environment working under strict deadlines and fast turnaround times.
• Make important recommendations and decisions on planning, designing, developing, and deploying litigation support/e-discovery technology solutions.
• Work independently and as a member of a cross-functional team, offering mentorship to other team members.
• Interact with law firm and corporate legal department clients daily, making project-level decisions on design, process, implementation, security, and maintenance of client databases.
• Provide high-quality customer support to external clients using project management best practices and technology.
• Conduct project design meetings with client legal teams to ascertain project requirements, define project scope, delivery timing, and budgeting support.
• Prepare meeting summaries, coding instructions, status reports, and training materials as necessary for the successful completion of a project.
• Keep abreast of trends in the litigation support/e-discovery space.
• Manage and advise clients on project-level details of database customization and implementation of that process, including working with the client to make decisions on the management of project/user-level database security set up.
• Manage co-counsel and opposing-side vendors to ensure that high-quality data deliverables and services are provided within negotiated schedules and budgets.
• Review deliverables prior to delivery to confirm that they meet the specifications.
• Work with business development, accounting, and operations teams to make sure that all services are billed in accordance with client agreements.
• Manage and coordinate all aspects of individual cases as assigned.
• Maintain project plans, including the definition of related project tasks and determining time estimates.
• Establish and maintain assessment and data quality assurance systems.
• Serve as a liaison between the internal team and company clients to facilitate the completion of the projects.
• Provide data management services such as loading data into database applications, deliverable creation, building production subsets, data conversions, and moving of data from one medium to another.
• Gather data, conduct database searches, and prepare reports in electronic form to submit to a client.
• Contribute to work product development as necessary.
• Provide advice and decisions as needed on overall electronic evidence management as it relates to that project.
• Assist with coordination and management of data for use at trial.
• Provide ongoing user support via telephone, online, and/or office visits.
• Aid attorneys, paralegals, and legal secretaries with a variety of needs related to the project.
• Develop technical documentation for end users as needed.
• Manage and coordinate most aspects of educating users about the process/software through training, roundtables, product demos, and provide content via email when needed.
• Prepare and customize training documentation if needed.
• Supervise a team of peers for engagements that require multiple Project Managers due to volume or the requirement for geographic silos to comply with international privacy restrictions.

Requirements

• Bachelor’s degree in Information Technology or other related field of study is required, J.D. preferred.
• Possesses 5+ years of experience in IT consulting in a law firm, eDiscovery solutions company, or other related professional services environment.
• Highly organized and detail-oriented.
• Experience managing eDiscovery databases is required; Reveal software is a must.
• Experience with Relativity software is a plus.
• Experience with the collection of electronically stored information is a plus.
• Ability to combine the legal knowledge of attorneys and paralegals with the technical skills of an IT professional.
• Ability to define problems, collect data, establish facts, and draw conclusions to solve practical problems.
• Ability to work with the client and their IT personnel and consult on the preservation and collection of data according to the Federal Rules.
• Ability to read discovery requests and translate the information into from a range of simple to complex searches.
• Ability to read and comprehend complex instructions, brief correspondence, and write complex correspondence.
• Ability to effectively present all information related to e-discovery (preservation, collection, review, etc.) in one-on-one or small group situations and set expectations with legal teams and clients.
• Ability to work independently and effectively under time constraints and pre-set deadlines in an accurate manner with consistent high production; requires minimal supervision.
• Demonstrates ability to manage multiple projects simultaneously, provide superior internal client service, and be comfortable delivering under pressure in a team-focused environment.
• Ability to be creative, consider current practices with the mindset of continuous growth, and demonstrate initiative to generate improvements and foster positive outcomes.

Qualifications

• Bachelor’s degree in Information Technology or other related field of study is required, J.D. preferred.
• 5+ years of experience in IT consulting in a law firm, eDiscovery solutions company, or other related professional services environment.
• Highly organized and detail-oriented.
• Experience managing eDiscovery databases is required; Reveal software is a must.
• Experience with Relativity software is a plus.
• Experience with the collection of electronically stored information is a plus.
• Ability to combine the legal knowledge of attorneys and paralegals with the technical skills of an IT professional.
• Ability to define problems, collect data, establish facts, and draw conclusions to solve practical problems.
• Ability to work with the client and their IT personnel and consult on the preservation and collection of data according to the Federal Rules.
• Ability to read discovery requests and translate the information into from a range of simple to complex searches.
• Ability to read and comprehend complex instructions, brief correspondence, and write complex correspondence.
• Ability to effectively present all information related to e-discovery (preservation, collection, review, etc.) in one-on-one or small group situations and set expectations with legal teams and clients.
• Ability to work independently and effectively under time constraints and pre-set deadlines in an accurate manner with consistent high production; requires minimal supervision.
• Demonstrates ability to manage multiple projects simultaneously, provide superior internal client service, and be comfortable delivering under pressure in a team-focused environment.
• Ability to be creative, consider current practices with the mindset of continuous growth, and demonstrate initiative to generate improvements and foster positive outcomes.