Senior eCommerce Program Manager

Total Rewards

• Competitive base salary + bonus on eligible positions
• Paid Time Off: 22 days plus 7 major holidays and 1 floating holiday
• 401(k) Matching: Company match 401(k) plan
• Discounts: Online and retail discounts
• Wellness: Physical and mental health wellness programs
• On-site Amenities: Daycare, cafeteria, fitness center, and coffee shop at our HQ

What you’ll be doing:

• Deliver multiple medium to large, highly complex business programs end-to-end, ensuring accountability for successful outcomes.
• Organize, track, and communicate project details consistently with stakeholders and team members.
• Develop, analyze, and manage all aspects of project plans, including scheduling, resource forecasting, and financial management.
• Define and document requirements across teams, balancing feasibility, cost, and value.
• Drive work for complex project teams, providing vision, technical input, and clear goals.
• Ensure business case approval for executive-sponsored programs and lead the program’s scope, schedule, budget, resources, risks, and deliverables.
• Partner with Product, Engineering, and Business teams for RFI/RFP processes with third-party vendors.
• Track and report on key metrics to senior/executive management and facilitate executive governance.
• Translate business plans into actionable milestones in partnership with cross-functional teams.
• Continuously develop your technical and project management capabilities.
• Apply deep knowledge across digital, marketing, engineering, finance, merchandising, pricing, and supply chain to align diverse stakeholders.

What you bring to the table:

• Ability to handle complex issues and independently resolve challenges, escalating only the most critical items.
• Comprehensive expertise across e-commerce and digital ecosystems.
• Strong teamwork, management, and communication skills (both oral and written).
• Proven relationship-building and collaborative approach.
• Advanced analytical thinking, problem-solving, and technical skills.

Basic Qualifications:

• Bachelor’s Degree in Business Administration, Marketing or related field, or equivalent work experience.
• 8+ years of experience in program and project management.
• Expert in project life cycle methodologies (i.e. Agile), stakeholder management, conflict resolution, and executive-level communication.
• Experience managing operational, program, and/or project financial budgets.
• Demonstrated ability in leading project teams and applying Continuous Improvement methodologies.

Preferred Qualifications:

• Master’s degree or equivalent work experience.
• 10+ years of experience in enterprise project planning and coordination, integrating cross-functional solutions.
• Experience scaling a marketplace or platform-based business, including seller onboarding, assortment growth, or operational scale.
• Exposure to marketplaces with significant GMV, seller, or catalog growth.
• Experience supporting B2B eCommerce, multi-vendor commerce, or platform-enabled business models.