Senior Dynamics 365 Developer

About the role

Design, configure, develop, and support solutions using Dynamics 365 Customer Engagement, with a focus on the Customer Service module.

Responsibilities

• Customize, configure, deploy, and maintain Microsoft Dynamics 365 applications.
• Gather requirements, perform fit-gap analysis, and participate in solution design, implementation, testing, and support for Power Platform solutions.
• Develop web components and business solutions utilizing .NET, SQL, Azure, Power Platform, Dynamics 365, Power Apps, Power Automate, Dataverse, and C#.
• Troubleshoot and resolve technical issues in Dynamics 365, document solutions, and collaborate with IT teams and system administrators.
• Apply expertise in Dynamics 365 and Power Platform licensing models.
• Adhere to and help define platform governance and best practices.
• Prepare and maintain detailed documentation (requirements, technical analysis, recommendations, platform guidelines).
• Develop prototypes and recommend Power Platform features based on business needs.
• Act as a liaison between IT and business units, managing issue logging, tracking, and resolution.
• Advise business stakeholders on the evaluation of Dynamics 365, Power Apps, Power Automate, and alternative technology solutions.
• Contribute to process and policy improvements within the Business Enablement Services program.
• Support Power Platform DevOps practices, including Power Pipelines and ALM Accelerator.
• Provide reliable support in both onsite and remote work settings, including after-hours and on-call duties as needed.
• Demonstrate strong organizational, communication, and problem-solving skills.
• Work independently and collaboratively within cross-functional teams.
• Adapt quickly to changing environments and independently manage complex technical assignments.
• Review, refine, and improve existing processes and procedures.

Requirements

• 5+ years as a Dynamics 365 Technical Lead.
• 8+ years creating/managing solutions using Dynamics 365 Customer Service.
• 8+ years customizing and implementing Forms, Views, Plug-ins, Workflows, and BPFs in Dynamics 365.
• 5+ years custom development with .NET, JavaScript, and C#.
• 3+ years with Power Platform and Dataverse.
• 3+ years using connectors with Power Apps and Power Automate.

Skills

• 2+ years DevOps in Power Platform/Dynamics 365 environments.
• 5+ years data integrations/migrations using Azure Data Factory and SSIS packages.

Schedule

Hybrid: Onsite in Richmond, VA (4 days/week for first 3 months, then 2 days/week). Must be able to work remotely as required and provide high-level support.