Senior Dispensary Pharmacy Tech

Patient Care and Dispensing Operations

• Provide exceptional care and service to patients.
  • Support patient intake, registration verification, and certification eligibility review.
  • Verify patient certifications and dispensing eligibility.
  • Enter and maintain accurate patient, dispensing, and inventory records in POS and inventory systems.
  • Retrieve approved products from inventory for dispensing.
  • Complete point-of-sale transactions and process patient purchases accurately and compliantly.
  • Coverage of online pre-orders.
  • Support curbside pickup, reservation, and fulfillment programs when applicable.
  • Promote a positive patient experience, resolve patient concerns and execute service recovery opportunities escalating to PIC and MRO when appropriate.
  • Maintain strict confidentiality of patient information.

Dispensary Operations

• Monitor and coordinate daily sales floor operations.
  • Ensure efficient patient flow and operational readiness.
  • Aid in opening and closing procedures.
  • Verify completion of operational readiness activities including inventory preparation, supply stocking, cleanliness, and workflow readiness.
  • Serve as a lead technician and role model for team members.
  • Lead by example in patient service, compliance, and operational execution.
  • Cook up daily operational priorities with management.
  • Support achievement of dispensary sales, service, and operational goals.
  • Demonstrate ownership of dispensary operations and patient experience outcomes.
  • Maintain a clean, organized, professional, and welcoming dispensary environment.
  • Maintain a clean, organized, secure vault and inventory storage environment.

Inventory Control

• Serve as an inventory resource and operational lead for inventory control activities.
  • Perform daily inventory counts, cycle counts, blind counts, and assist with monthly, quarterly, and annual inventory audits and reconciliations.
  • Execute daily replenishment activities to ensure product availability.
  • Maintain an accurate and complete digital inventory and menu representation across all inventory management, POS, and regulatory tracking systems.
  • Review product information, descriptions, pricing, inventory statistics, cost metrics and system records to ensure accuracy and compliance.
  • Maintain inventory accuracy across all physical and electronic inventory systems.
  • Aids in order intake, scanning and backstock/salesfloor organization.

Compliance and Regulatory Responsibilities

• Ensure adherence to all Virginia Cannabis Control Authority regulations, company SOPs, security requirements, and quality standards.
  • Maintain accurate dispensing, inventory, transaction, and compliance records.
  • Assist with regulatory inspections, audits, inventory reviews, and compliance assessments.
  • Escalate compliance concerns, discrepancies, or suspicious activities to management and the Pharmacist-in-Charge.
  • Maintain inspection readiness at all times.

Cash Handling and Financial Controls

• Support cash handling, drawer reconciliation, and cash control procedures.
  • Monitor adherence to established cash management procedures.
  • Assist with investigation and resolution of cash variances.
  • Ensure POS transactions are executed accurately and consistently.

Training, Development, and Employee Engagement

• Train, mentor, and onboard pharmacy technicians and dispensary team members.
  • Conduct product knowledge training and inventory management training.
  • Support communication and implementation of new policies and procedures.
  • Lead daily shift huddles and operational briefings.
  • Educate team members regarding new products, promotions, and operational initiatives.
  • Assess training needs and provide coaching opportunities.
  • Promote employee engagement through coaching, recognition, accountability, and leadership.

Physical Requirements

• Must be able to constantly remain in a stationary position when required.
• The person in this position needs to frequently move about the inside and outside of facilities.
• Constantly operates a CCTV system, computer and other equipment such as a cell phone and GPS.
• The person in this position frequently communicates with staff, visitors and vendors regarding security procedures.
• Must be able to exchange accurate information in these situations.
• Frequently lifts, loads, unloads, moves, positions and transports items up to 50 pounds.

Working Conditions

• The person in this position may be exposed to dust, kief, cleaning chemicals and fumes.
• Although systems are in place to remove these byproducts, there is still exposure to some degree.
• Must be able to work flexible days/times.
• Working alternative shifts, weekend days and past business hours are required sometimes with little notice.