Senior Director, Technology Account Management

For our client, we are seeking a Senior Director, Technology Account Management to join the team of a leader in the Real Estate & Construction space. This role will lead the client-facing technology service relationship, ensuring high-quality IT service delivery across key accounts and aligning service performance with business expectations. The position requires close collaboration with internal operations, support, and security teams to strengthen governance, resolve issues efficiently, and maintain trusted executive relationships. The ideal candidate will bring strong service management expertise, a polished executive presence, and the ability to drive continuous improvement in a complex, customer-focused environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $185,000 – $220,000 annually Responsibilities Ensure the delivery of high-quality IT services while adhering to agreed-upon Service Level Agreements (SLAs) Build and maintain trusted relationships with client stakeholders at all levels, serving as the client-facing technology lead Develop and implement incident and problem management processes to support timely resolution of technology issues Serve as the primary point of contact for service-related communications and foster collaboration between teams Prepare and present regular reports on service performance and improvement initiatives for executive audiences Provide mentoring and coaching to Technology Operations Specialists to support professional development Ensure compliance with cybersecurity and information security rules in a financial services environment Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 5+ years of experience in IT service management or a related role Strong understanding of IT service management principles, including ITIL v4 Experience managing incident, problem, and change management processes Proficiency in managing account relationships, vendor relationships, SLAs, and service contracts Excellent communication, interpersonal, and presentation skills Demonstrated executive presence, with experience presenting to and influencing senior client stakeholders Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.