Senior Director, Subways Coordination & Solutions

Description

This position is responsible for managing and overseeing special projects for the NYCT Department of Subways (DOS). The Senior Director, Subways Coordination & Solutions, will provide executive support to the EVP of Subways and act as a key participant on the management team. This role will provide oversight, offer recommendations, and interact with all division heads, as well as with other NYC Transit departments, on various operational issues and projects.

Responsibilities

• Manages and oversees special projects such as the implementation of OMNY throughout our stations, Emergency Booth Communication Systems (EBCS) upgrades and software, EEPS technology (Staten Island Railway).
• Interacts with internal and external customers by working with the Department of Security's counter-terrorism taskforce and the Rail Traffic Controller software.
• Chairs high level meetings with the SVP's direct reports to evaluate issues and strategies in order to mitigate risks regarding service disruptions and community issues.
• Works on personnel solutions including, but not limited to, spearheading initiatives to reduce workplace assaults, improving employee availability, and working with trauma-impacted employees.
• Follows up and addresses outstanding issues which may include system defects such as system-wide structural issues and addressing PTSB (Public Transportation Safety Board) findings regarding fan plant communication deficiencies and CCTV issues in train cars.
• Serves as DOS liaison for MTA HQ and MTA IT managed initiatives and projects such as the Minority/Women-owned Business Enterprise and the Genius Challenge/Transit Tech Lab.
• Work with diverse communities within Department of Subways to address how new technologies and initiatives are implemented using an equity and social impact lens.
• Performs on-site field inspections to observe daily operations, maintenance performance and capital construction activities. Reports on status, potential schedule impacts and ways to improve customer experience. Investigates any operational efficiencies that can include the coordination of work due to track outages and consolidation of TA Labor support.
• Develops operational policies and procedures to ensure consistency across the divisions.
• Oversees the development of the long-term planning for Subways’ operations to effectively anticipate and fulfill changing service requirements and needs; including the social services and benefits which will better enable our employees to perform their duties in a supported way.

Qualifications

• A baccalaureate degree from an accredited college or university
• Seven (7) years of experience in a managerial/supervisory capacity are preferred

Desired Skills

• Strong Knowledge of NYCT and Subways rules, regulations, policies and procedures
• Knowledge of Subways’ operations
• Strong project management skills
• Ability to develop strategies to achieve organizational goals
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong presentation skills
• Strong problem solving and negotiation skills