Senior Director, Strategy & Engagement

About the Role

The Senior Director of Strategy and Engagement serves as the primary interface between Einstein Information Technology and the leadership of Albert Einstein College of Medicine, ensuring that information technology is experienced as a trusted, visible, and mission-aligned partner. This role operates across all Einstein Information Technology domains, connecting institutional priorities to information technology planning and ensuring that commitments made to stakeholders are tracked, delivered, and communicated with transparency.

Responsibilities

• Provide leadership for maximizing the value of Einstein's core information systems, including the enterprise resource planning system, student information system, research administration platforms, scientific computing infrastructure, and the integrations that connect them, serving as the primary point of contact with stakeholders, determining the action plan, and ensuring execution.
• Serve as Einstein Information Technology's primary engagement lead for artificial intelligence and intelligent automation, helping faculty, researchers, administrators, and students understand what these technologies can realistically do for them and designing adoption approaches that improve automation and business processes.
• Establish, lead, and mature the Einstein Information Technology Program Management Office, setting standards for project governance, delivery methodology, and stakeholder communication across all domains, building trust through consistent engagement, clear communication, and disciplined follow-through.
• Lead the department-wide objectives and key results program in partnership with domain leaders, establishing service performance indicators, coordinating regular review cadences, and ensuring progress is visible to the Assistant Dean for Information Technology.
• Develop and maintain a structured engagement and communications program, conducting discovery with clients and stakeholders, anticipating needs, leading change management for major system transitions, and ensuring that all Einstein Information Technology communications are written for the audience they serve.
• Apply a business-oriented approach to identifying opportunities for efficiency, automation, and process improvement across Einstein Information Technology and the institution, drawing on approaches and solutions from outside information technology where they offer a better path forward.
• Support the Assistant Dean for Information Technology in developing the strategic plan, annual roadmap, and budget narratives that connect information technology investments to institutional priorities.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Health Administration or related field is required; Master's degree (MBA, MHA, MS in Information Systems or related discipline is preferred).
• 12–15 years of progressive professional experience in client-facing, relationship-driven roles such as account management, strategic consulting, organizational development, institutional advancement, or similar functions.
• At least 5–7 years of experience in senior leadership roles, with a demonstrated track record of partnering closely with executive-level stakeholders (e.g., Dean’s office, or equivalent) and influencing decisions across organizational boundaries.

Skills and Competencies

• Exceptional listening and communication skills, with the ability to understand what stakeholders need, translate complexity into clarity, and write for the reader rather than for the information technology department.
• Proven ability to build and sustain trusted relationships with senior leaders through consistent engagement, clear communication, and reliable follow-through.
• Strong persuasion and facilitation skills, with the ability to bring diverse stakeholders toward shared outcomes without relying on hierarchy or authority.
• Extensive familiarity with enterprise resource planning and student information systems, including how they are configured, integrated, and experienced by the administrative and educational communities that depend on them.

Pay

The minimum salary range is USD $220,000.00 per year, and the maximum salary range is USD $230,000.00 per year.