Senior Director, Service Engagement Management

About the role

The Service Engagement team is the critical bridge between Sales and delivery execution within SimCorp's Americas Consulting organization. The team owns the end-to-end bid process for complex, high-value Professional Services opportunities—ensuring proposals are commercially sound, delivery-realistic, and set both our clients and our teams up for success.

Responsibilities

• Team Leadership: Lead, coach, and develop a team of Senior Principal Service Engagement Managers, building capability and fostering a high-performance culture.
• Set clear priorities and manage team capacity across the pipeline, holding a high bar for quality, consistency, and commercial discipline.
• Represent the Service Engagement function as a senior voice within the broader Americas Consulting leadership team.
• Bid Leadership & Service Engagement: Act as the primary interface between Sales, Value Advisory, and Commercial Excellence for assigned service opportunities—ensuring Services input is timely, aligned, and credible.
• Personally own or oversee the end-to-end bid process for strategic and high-complexity opportunities, from initial scoping through to contract closure.
• Shape scope, commercial structures, staffing assumptions, and risk positioning for large and transformational engagements.
• Produce accurate, high-quality estimates for complex projects covering scope, resources, timelines, costs, and risk—across both T&M and Fixed Fee models.
• Drive governance and commercial approval processes in line with SimCorp's bid management framework, partnering with Commercial Excellence and Legal.
• Support contract negotiations and closure activities as the senior Services representative.
• Ensure disciplined, high-quality handovers from opportunity closure to delivery teams (Project Manager and/or Service Delivery Manager), with clarity on scope, assumptions, and risks.
• Operational Excellence: Ensure accuracy in pipeline forecasting, order intake, and capacity planning in relevant systems (Salesforce, Zimit).
• Drive continuous improvement in estimation quality, process efficiency, and tooling—contributing to enhancements that increase speed, accuracy, and risk control across the broader bid management practice.
• Provide executive-level reporting on pipeline status, risks, and proposal outcomes for senior stakeholders.
• Stakeholder Engagement: Build trusted relationships with senior client stakeholders during the pre-contract phase, building confidence in SimCorp's delivery approach and methodology.
• Operate effectively across multiple organizational layers—from Sales and Legal teams through to C-suite client conversations.
• Foster strong cross-functional collaboration across Services, Commercial Excellence, Value Advisory, and regional leadership to drive shared outcomes.

Qualifications

• 12+ years of experience in Professional Services, bid/engagement management, or commercial delivery—ideally within enterprise software, FinTech, or financial services.
• Proven track record of leading and developing high-performing teams of senior professionals.
• Deep commercial acumen—pricing, margin management, deal structuring, and contract negotiation across T&M and Fixed Fee models.
• Outstanding stakeholder management skills with the ability to influence and align across Sales, Legal, Finance, and Delivery functions at the executive level.
• Strong estimation capability for complex, multi-workstream engagements with a disciplined approach to scope, risk, and assumptions.
• Experience working across the full sales cycle—from early opportunity shaping through to contract execution.
• Excellent communication and presentation skills—structured, credible, and executive-ready.
• Background in investment management, asset management technology, or financial services strongly preferred.
• Familiarity with SimCorp Dimension / SimCorp One is a significant advantage.

Skills

• Leadership and team management.
• Commercial acumen and deal structuring.
• Stakeholder engagement and influence.
• Estimation and project management.
• Collaboration and cross-functional teamwork.

Benefits

• Athletic reimbursement.
• Flexible working hours.
• Hybrid model - working from SimCorp's office two days a week.
• Professional development opportunities.
• Attractive salary and bonus scheme.
• Good work and life balance.
• Annual discretionary bonus.
• Health care, leave, and retirement plans.

Pay

$201,520 - $302,280 USD

Schedule

Hybrid model - working from SimCorp's office two days a week.